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week with a ticket and no response?

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
week with a ticket and no response?

Bigophil's Avatar

12.07.2012 , 10:43 PM | #1
Not going to lie. Ive had a ticket open for a week and am slightly irritated with the response time, simple fix ticket. Missing Cartel double ended light saber with a 41 pink/purple gem in it disappeared in transit to my assassin from my marauder via the mail system.

(Just FYI I am a subscriber and have been since I bought the game)

Brentus's Avatar

12.07.2012 , 11:18 PM | #2
A week is nothing I am up to 2 weeks so far. I ticketed by ingame and email and no reply's or updates so far.

ticket #6997024 if that helps you get a better time frame on how much longer you have to wait.

Drom's Avatar

12.07.2012 , 11:25 PM | #3
I've waited for more than 3 weeks to get some sort of update.

Customer servise at its worst.

I've seen companies that respond in a few hours even to trial accounts.
Dromfel, Imperial Agent (Operative lvl 50) | Imperator Mos | Sith Empire | Tomb of Freedon Nadd (EU PvP server)

Bigophil's Avatar

12.07.2012 , 11:42 PM | #4
Yeah i didnt want to mention it in fear of gaining some fan boy rage but ive played wow for years and they will get to you in under 2 days most the time and their player base is fn huge. Just sad in comparison.