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Unable to retrieve server list.

STAR WARS: The Old Republic > English > Customer Service
Unable to retrieve server list.
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Tirvaak's Avatar


Tirvaak
11.27.2012 , 03:52 AM | #31 This is the last staff post in this thread.  
Hi DarthGuiGan,

I am sorry for not replying sooner, I want to assure you that you were not being ignored, I was unavailable to answer for the last few days. It is clear form the pathping and tracert that the problem is originating from your network.

Your tracert is unable to calculate the statistics of the route taken to our servers and the pathping shows that the is a significant packet loss at hop 2(marked by the '*' symbol), which is your router.

In this instance you are going to need to contact your ISP to have this investigated further. Please provide them with this pathping and tracert to help them with their investigation.

Thanks.

Tirvaak | Bioware Customer Service - Forum Support