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Horrid FPS


douglastroop's Avatar


douglastroop
12.14.2011 , 07:12 PM | #1
Alright I dont know if this is the right place to put this but for some reason whenever I am near a building or go in a cave my FPS plummets. Everywhere else its good and about 90 but when I go in a cave or inside a building it drops to about 2. Any advice would be muchly appreciated. I even tried running it on its lowest possible settings and it still does it. I am at my wits end with this. Please help
For every man there is a cause for which he will gladly die for,
Defend the right to have a place to which he can belong to,
And every man will fight with his bare hands in desperation,
And shed his blood to stem the tide to barricade invasion.

Artthen's Avatar


Artthen
02.11.2012 , 12:45 AM | #2
Because the previous thread has exceeded our normal threshold for thread length, we've started this new thread for the community to continue discussion.

The previous editions of this thread have had several posts from our friendly Customer Service protocol droids as well as Associate Online Community Manager Joveth Gonzalez. We are going to copy their posts below so that they are more accessible to you. Please continue reading in order to learn what they have had to say on this subject.

Quote: Originally Posted by N2-H0 View Post
Hello,

We’re sorry to hear you’re experiencing this problem.
Thank you for having reported this issue.
If you have not yet tried the following troubleshooting steps, please do so and let us know if your issue is resolved!
  • Close any and all applications running in the background.
  • Turn down the in-game graphic settings.
  • Change the settings to favour performance over quality if you are using a third party graphic management software.
  • Turning off “bloom" in the graphic options in game.
  • Turning shadows off and shaders low.
  • Update your drivers.
If you do not notice a change after having tried the options listed,
can you please reply to these question here in this topic please :
  • Graphic card used :
  • Driver version:
  • Use of a CrossFire system: Yes/No
  • Drop of FPS in the confined spaces (buildings/ships): Yes/No
  • Server name:
Thank you.
Quote: Originally Posted by N2-H0 View Post
Hello everyone,

Thank you for your patience.
Our team is still working on this issue.
Thank you for having provided the information requested, it helps us diagnose the situation.

Quote: Originally Posted by P5-R4 View Post
Greetings all,

I would ask you to take a look at this post made by N2-H0 (again) and in case the troubleshooting steps don't resolve the issue, reply in this thread with the information requested (if you haven't done that already).

I do understand that you want to play the game without fps-issues and I am very sorry for the inconvenience caused.

Thank you for your patience!
Quote: Originally Posted by N5-L1 View Post
Greetings All,

Thank you for all of the valuable information that you have provided.

We are currently investigating this issue and we hope to get this resolved as quickly as possible.

We apologize for any inconvenience caused and we appreciate your patience with this issue.
Quote: Originally Posted by JovethGonzalez View Post
Hey folks, as N5-L1 mentioned, we are currently investigating this issue based off of the information that you have provided. Because this issue can be attributed to various factors, our team is currently investigating all possibilities. Thank you for your patience.
Quote: Originally Posted by JovethGonzalez View Post
Hey everyone, we have an update on this issue for you. Our development team and our production team have been investigating this issue and we want to thank everyone who has posted constructively on this thread. You’ve provided the development team with a basis for investigation into the low FPS issues, and with your help they have identified and are in the process of resolving the indoor framerate drop.

Please note: this applies to people experiencing a severe framerate drop only when inside buildings, or alleviated symptoms when turning off shadows. Please keep in mind that there are always numerous factors at play when you experience an issue; the more specific you can be with your report, the better you are equipping us to investigate and fix it.

If you are experiencing a framerate issue that does not fall under that very specific category, please respond to this thread with the following information:
  • A clear and concise description of your issue.
  • Your DXDiag (please use spoiler tags).
Have you followed these specific steps (see my note about “Low” settings):
  • Change settings to high, click apply. You should see a loading screen as settings are applied.
  • Change settings to low, click apply. You should see another loading screen.
  • Observe whether there is any change in performance.

Some of you have already pointed this out, but there is a separate issue at play here that might be adding another layer of confusion. Your settings will always display as “Low” on first run of the game – but they might actually be on Medium or High!

Thank you for your patience, and know that we are keeping a very close eye on the forums.
Quote: Originally Posted by JovethGonzalez View Post
Thank you, that is a very good assessment. Everything is sorted by priority and complexity. Because this FPS issue is so varied, and any number of factors could affect it, it's taking a bit more time to investigate. At the moment, our developers are going over logs and are working on a more detailed blog post that we should be posting soon. Thanks again for your patience!
Quote: Originally Posted by JovethGonzalez View Post
We're here, watching and responding when we can. Something handy to keep bookmarked is our devtracker: http://www.swtor.com/community/devtracker.php (it works best with IE). You can see that we're actually quite active in these forums
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone,

I just wanted to let you all know that this thread has been a priority for us here internally and we haven't forgotten about it. We are coordinating with multiple parties in order to gather the best possible information to be able to address this very complex issue. As I mentioned before, we will have more information for you very soon.

Thank you for being patient as we work on the investigation of this issue.
Quote: Originally Posted by JovethGonzalez View Post
Quote: Originally Posted by JovethGonzalez View Post
Hi folks, I apologize for the delay in updates on this issue, but as I mentioned before, we needed time to gather data and put all of our information together in one digestible format.

We just finished editing a document that we hope to be able to publish as a forum post here in the CS forums as early as tomorrow.

I can tell you that it's going to be a guide on optimization performance (which includes FPS) for your PCs.

Thank you all for sharing your experiences here and for your patience as we work to continually improve your gaming experience.
Hi folks, just as an update to this, I did say as early as tomorrow, but it's looking more like Monday. The post is in its final stages of editing and we should be able to post soon.

Thank you
Quote: Originally Posted by JovethGonzalez View Post
Hey everyone, the post is now up. Please keep in mind that a variety of factors are at play with any issue, including this one. As Avi mentions in his post, we are always looking at ways to improve optimization. Thanks for your patience, and we hope that you benefit in some way from this post, whether it's in improving performance or at least understanding our goals and methods.
As always, we ask that the community keep the following things in mind when responding:
  • Stay on Target - Please keep discussion on topic.
  • Insults - Please do not resort to or use them in any way in your posts. Posts should be productive, not destructive.
  • Trolling - Please do not post messages that are purposefully designed to provoke, antagonize, or otherwise elicit a negative emotional response.
  • Agree to Disagree - Be respectful of others' viewpoints even if they are opposite of your own. Discuss disagreements constructively.
  • Flag, Don't Fight - Utilize the Flag Post feature to report possible rules violations, rather than responding to or fighting them.
Thank you and enjoy the discussion!

Gadzooks's Avatar


Gadzooks
03.06.2012 , 02:26 PM | #3
Bioware's biggest mistake atm is thinking that warzone/ilum performance has ANYTHING to do with overall game performance.

They are 2 entirely different problems. Sure, the overall engine needs optimization and all sorts of other things, but the performance issues in warzones/ilum are linked to another problem. A bug, a mistake in the code, SOMETHING unrelated to the overall game engine.

The very low shader option should show this, by giving people with super low systems better performance, but not fixing this issue for people on high end machines that are barely pulling 15 fps in warzones/ilum.

dlaselle's Avatar


dlaselle
03.06.2012 , 02:31 PM | #4
I personally think the issues lies within the people computer. I run a fairly new gaming laptop and have yet to see my FPS drop below 30. Normally I am around 70 unless I PVP

Stop blaming Bioware for outdated video cards, and drivers. For those who have NVIDiA cards. They recently released a new version.

For those who have 4 gigs of ram? What do you expect. That should be bare minimal, and therefore expect low settings or low FPS. Upgrade your RAM to 8 + gigs and see the differences.

Check your processes > control alt delete > Start task manager > and the process tab . How many processes are you running. Honestly anything about 50 is to much for Windows Vista

Go the the perfomance tab> CPU Usage should be without running anything around 10% . Ram Usage should be minimal. I have 16 gig ram. Without running anything I have 2 gigs used by other processes.

Now take that into consideration if you only have 4 gigs of ram > that leaves around 2 gigs to the SWTOR? See the issue?

Silarr's Avatar


Silarr
03.06.2012 , 02:35 PM | #5
Regarding the "very low shader option" in PvP. On my laptop with an ati 5650 card (600/800mhz; 12.2 preview) fps in PVP got worse.

The game seems like it is crashing in some heavy situations, my fan goes silent and fps drops to 5fps; something that never happened before.

Although that was just one test, cause I don't feel like playing this game on my laptop when I am away from home as PvP is barely playable, I might try a few more things on my end before calling this patch a fail.
Wooooooooow.........
I am too one of the 5%

Gadzooks's Avatar


Gadzooks
03.06.2012 , 02:36 PM | #6
Quote: Originally Posted by dlaselle View Post
I personally think the issues lies within the people computer. I run a fairly new gaming laptop and have yet to see my FPS drop below 30. Normally I am around 70 unless I PVP

Stop blaming Bioware for outdated video cards, and drivers. For those who have NVIDiA cards. They recently released a new version.

For those who have 4 gigs of ram? What do you expect. That should be bare minimal, and therefore expect low settings or low FPS. Upgrade your RAM to 8 + gigs and see the differences.

Check your processes > control alt delete > Start task manager > and the process tab . How many processes are you running. Honestly anything about 50 is to much for Windows Vista

Go the the perfomance tab> CPU Usage should be without running anything around 10% . Ram Usage should be minimal. I have 16 gig ram. Without running anything I have 2 gigs used by other processes.

Now take that into consideration if you only have 4 gigs of ram > that leaves around 2 gigs to the SWTOR? See the issue?
You are probably right

Over 15,000 posts from people, many tech people, and experienced gamers, who build their own machines, with over 10+ years of hardware/software/tech experience.

But hey, its their system or settings or something they did wrong. Because you bought a computer that works fine, that MUST be the reason, right?

/sarcasm off


And just for your info

Here is how the performance is on my i7 during 15 fps warzones:

EVERY cpu core sits around 30-40% load
Memory has over 1 gig free
GPU sits at 0% load
GPU is only at 40% memory usage

And just for your info, the game cant use more then 4gigs of ram. Your 16 gigs is ONLY useful for multitasking. IE: running the game plus other programs at the same time. Or if you use a ram disk to run things from.

If all you are doing is running the game, and nothing else, you have a bunch of ram sitting there not being used.

sixti's Avatar


sixti
03.06.2012 , 02:38 PM | #7
Quote: Originally Posted by dlaselle View Post
Without running anything I have 2 gigs used by other processes.
... u really shouldn´t give any advices on this topic srsly.

Silarr's Avatar


Silarr
03.06.2012 , 02:42 PM | #8
Quote: Originally Posted by dlaselle View Post
...unless I PVP...
The thing is that most knowledgeable people in this thread, talking about performance issues, are talking about PvP..
Although sometimes the game misbehaves in unpredictable ways, something that might lead to fps issues outside of PvP zones(for pcs above recommended spec); like the config file not being updated after a patch and stuff like that.
Wooooooooow.........
I am too one of the 5%

dlaselle's Avatar


dlaselle
03.06.2012 , 02:45 PM | #9
Quote: Originally Posted by Gadzooks View Post
You are probably right

Over 15,000 posts from people, many tech people, and experienced gamers, who build their own machines, with over 10+ years of hardware/software/tech experience.

But hey, its their system or settings or something they did wrong. Because you bought a computer that works fine, that MUST be the reason, right?

/sarcasm off


And just for your info

Here is how the performance is on my i7 during 15 fps warzones:

EVERY cpu core sits around 30-40% load
Memory has over 1 gig free
GPU sits at 0% load
GPU is only at 40% memory usage

And just for your info, the game cant use more then 4gigs of ram. Your 16 gigs is ONLY useful for multitasking. IE: running the game plus other programs at the same time. Or if you use a ram disk to run things from.

If all you are doing is running the game, and nothing else, you have a bunch of ram sitting there not being used.

Wow. 15000. In comparison to the 2 million subscribers that's what .05 percent of the players? So what point did you make. My point is. If it was a huge issue, that affected 50% of the 2million + subscribers. You would have a point. Logic tends to say, " When the minority is the issues, the issue is caused by the minority"

dlaselle's Avatar


dlaselle
03.06.2012 , 02:46 PM | #10
Quote: Originally Posted by Silarr View Post
The thing is that most knowledgeable people in this thread, talking about performance issues, are talking about PvP..
Although sometimes the game misbehaves in unpredictable ways, something that might lead to fps issues outside of PvP zones(for pcs above recommended spec); like the config file not being updated after a patch and stuff like that.
Never seen my FPS drop in PVP below 30. People are saying while in caves while Soling they are getting 15 or less.