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Andryah's Avatar

11.25.2012 , 03:34 PM | #30
Quote: Originally Posted by Jdezo View Post
tried was on hold for 2hrs before getting disconnected /sigh
Accidentally deleting a level 50 character right at launch of F2P, a new content patch, AND close to a major US holiday = bad timing on your part.

They will get to you.... but they need to wade through hundreds of thousands of other tickets, and some of those tickets will be frivolous (like "why can't I dye my armor") but they still have to process them first-in_first-out. Same for live support via phone... less issues, but live support is a slower process.
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