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pooks's Avatar

12.05.2012 , 11:01 AM | #145
Reply by csr to the HK part not dropping in a heroic - we are only helping with class-related issues and they closed the ticket on a subbed player and didn't reply to mine.
Customer service should not be overwhelmed by the onslaught of free to play players. If it is, then you need to hire more csrs or re-train the ones you have and better yet give subbed players a priority for in-game bug issues like the HK part or something else.
As a paying player I deserve help when I send in a ticket.
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