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Valethar's Avatar

11.22.2012 , 12:58 AM | #30
Quote: Originally Posted by Cerimon View Post
Greetings All,

We are evaluating these cases on an individual basis and ask for your patience until your current ticket is attended to. Tickets submitted regarding this specific issue will have the refund request denied if the ticket was submitted after the corrected information was made available via forums and the launcher.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic
Shouldn't be denying them at all when you still haven't fixed the tooltip. Not everyone reads the forums, and most people ignore launcher messages.

It's your mistake that's causing the problem. Those people shouldn't be punished because you're incompetent. The tooltips were fine on the test server, so how did they end up wrong on the live server? Either it was a mistake, or it was intentional. Either way, you should be doing what you can to make it right, not defrauding your customers who bought the item in good faith.

Of course, this is the sort of thing we've all come to expect of an EA affiliate.
"Due to the massive loss of subscribers in our flagship title, we decided to cancel Blizzcon this year, because frankly, we don't think there's anyone left who would show up."