I did too. Myself and others bought this based upon the tool tip description when the Cartel Market went live. I submitted a ticket and have gotten no response.
My purchase was made the day the cartel market went live. It was either the 1st or 3rd purchase I made, before or after unlocking a couple of species, so this really doesn't apply.
And I've been perfectly patient while my first ticket was attended to, until it was then dismissed out of hand with the implication that the mistake was mine. I think that hits a reasonable limit to my patience, don't you?
I'll try to have some patience though. It's almost Thanksgiving here in the US, which means more mods/CRS taking a few days off. I just hope that the next time the servers come down for maintenance, this is addressed and more importantly, refunded.