My wife did the same thing a few months ago and CS had her toon back in less than a week. With this being right after a major patch it may take a bit longer but they have done it.
On a similar note, they REALLY need to move the "Delete" button away from the "Play" button ... a LONG ways away. It's too easy to accidentially click it.
...You still need to type delete in to delete the character. Doesn't need to be moved, unless it deletes your character without asking to type delete.