Flat out ignoring their customers.
Now now, we both know that the correct word here is "sometimes" or if you are really jaded, "often". Flat out means "never" and we both know just last week they listened to PTS feedback and altered the colorschemes of the new tier armor.
I have no interest in their success/failure, other than enjoying the people I play this game with.
That is true regardless, until they close the servers though.