Seriously, it really needs to stop. This game is NOT WoW. You cannot compare a game that is 1 month old to a game that has been around for 7 years! This is Bioware's first shot at a MMO give them a break. They are learning and we are helping them learn.
I keep seeing posts about how customer support is so terrible and it takes forever to get a ticket answered or for them to answer the phone. I recently had an issue with my security key. I posted a ticket and within 6 hours I got an answer to call them, I was on the phone for 6 minutes and I had it fixed.
Yes, there are issues. Get over it. If you don't want to play, then don't. I know damn well I will continue playing and will wait for them to fix it. If there is anyone who wants to help and wants to give feedback, do it constructively. /endrant