I have to agree. I don't necessarily think that Bioware's behavior is unconscionable or unethical, but they are doing a pretty poor job at PR if this thread is any indication. Clearly they are overwhelmed by the magnitude of this game, and they are going through some major growing pains in the process. That doesn't mean that they couldn't have someone monitoring threads like this one and posting an update once or twice a day to calm everyone down. I know the developers are probably in it up to their necks and this is certainly not the only bug they have to deal with. However, that is what PR people are for. They may know nothing, and they may do nothing else but reassure the customers, but that is important. The fact that people have essentially gotten blown off by tech support on this issue is inexcusable.
I do know that in the long run, a week or two of disappointment won't amount to much, but the companion interaction is a very significant part of the game. Bioware promoted it as such. The people I'm playing with comment on it all the time. If you strip that from the experience, it isn't all that different than other MMOs. So even if it only occupies a small percentage of my time, it is a very important percentage, if a large percentage of the rest of my time is spent grinding away at mobs, something I could do in any other game.
If I bought a car with a sport package, and I paid for a sport package, and the dealer gave me a family sedan, I would be very disappointed. I would at least want part of my money back, and I would probably want a replacement car.
I imagine a big part of the problem here is that the developers aren't even sure what to do. Lots of us have volunteered to roll the class quest line back to the point where the bug occurred, but none of us know if that would really work. Decisions made in the class quest line might have impact on other aspects of the game. For instance, I have a light saber that requires light side alignment. If they roll my class quest back, do I lose all the points I earned, and then does the item work anymore? That is only one example, but solving issues like that is not trivial from a programming perspective, so I wouldn't hold my breath that the issue will be fixed soon.
The other problem is that the class quest line is a story narrative. It is going to lose a lot of impact if you just blow through it to have the opportunity to see the interactions with your crew. Yes, I would be willing to do it, but I know it wouldn't be the same as having experienced that over the course of several weeks. And it isn't solely about "romancing" Kira. Sure, I would take that option if it were available, but right now there is NO option available. I have no crew interactions while my friends are gushing over how amusing this aspect of the game is.
So yeah, there are a lot of people on this forum who are disappointed and are venting. That's what the forum is for. Those of you who don't want to listen to people complaining about something that they have little control over don't have to read the posts.
