Dear guys and gals.
I honestly thought I'd write this because I'm now beyond frustrated with this game and specifically Onslaught. I know I've posted other threats on this in the bug thread and gotten absolutely no feedback. So I want to go back to the beginning here.
I've been a subscriber since 2011. I've faithfully paid my quarterly subscription, which would probably amount now to what $1600.00 or somewhere like that. If my math is wrong, sue me. I've played this game faithfully since game one, and enjoyed the experience. I was really looking forward to more content.
so last Tuesday I was excited when I loaded the path. Went in and selected one of my primary characters a bounty hunter and started his new adventure. I got to Onderon, and headed for Darth Savik and the game crashed out. I loaded another character same thing. I loaded a character who was at the Makeb expansion, went to my star ship mission panel, clicked it and the game crashed. I tried to restart it load it up and load a character and the game crashed.
Up until this point in time this game had been stable for 8 years since the start. I bought a new computer with a Intel 630 chip set, the game worked fine.
Now I loaded onslaught and the game doesn't work. No big deal, Bioware won't let me down, I'll go to support. I got into the game and issued a ticket.
I got a reply back, that the support person, had played my main past Savik, ok, not what I really wanted but fine. I went in, loaded my character clicked on the mission profile on my character and crash.
Went back to the support person, Narendra asked me to delete my bit raider files and the config file, I did that went into the game and crash. I went back to support, it took Narendra a day to get back with a its fine on my computer. I nearly snapped, I don't care about your computer, I care about my computer. I bit my lip, hard. Sent Narendra screen shots of the crash screens. Support came back, hey run the launchdiag application and send us the files. This was on Friday or Saturday. I did that. I heard nothing back for 4 days.
But I had hope didn't I, Bioware would take care of the issue with their patch. I would be able to play the game again because of the smart developers at Bioware. loaded the patch, that was fine, logged in, clicked on my character and the loading screen started. My hopes were up and then they were dashed . . . . CRASH. I reached out to Narendra asking for an update. I had also asked yesterday and heard nothing back. I sent screen shots today. Tagged a read receipt request, got that back, but nothing from the person itself.
So I assume that Customer Support has a policy that if they have no clue, that they should just ignore it?
That maybe if they ignore it the customer will just accept a game they can't play?
Its now a week since I reported this issue, I've posted in the bug thread and nothing, I've sent multiple requests for help from Support (You know that name should have meaning) and at was given a solution that's not a solution, then given solutions that did nothing, and then it feels like ignored.
Right now, I'm really frustrated with the whole thing and the sad thing is I'm still pretty much paying money for a non functional game at this point.
Bioware, my subscription is up in two weeks, I know I'm a small part of a big pie in terms of revenue. But do you just want me and the others with the same problem, and I know there are others, I've seen them in this forum, to go away?
I have to say, that in my job, if I just decided to start ignoring a customer, I'd pretty much be fired.
I'd like to hear back from someone, I asked Narendra (and I really hope I'm spelling that name right) what my escalation options were, and nothing.
I want to emphasize that I stayed polite with your Service person, and didn't act angry or abusive or drop the F-bombs that I so richly wanted to drop.
Tell me what to do Bioware?
Is it time to give up
Sincerely extremely frustrated with a non functional game.