I just had the same happening to me too.... Created a lvl60, it loads and boom, ending up on fleet as level 1.
following their advice I deleted said lvl1 character and created a new one, let the movie run and, one guess, boom, ending up on fleet once again as lvl1
my sub is due to be renewed in a day. counting everything together I don't agree with (lvl sync, crafting changes, pet changes, messed up treek, no voice on the chars in chp9) I'll just go and unsub. What a shame. Back to witcher 3 and lotro then