Heh, you don't consider SWTOR a significant enough hook? You only need to give in to unreasonable requests from a customer when you're desperate for sales.

It's less about right and wrong and more about listening to what a customer is asking for (usually demanding). It doesn't mean they're right by any measure. And it doesn't mean they're going to get what they want. AND it doesn't mean they really know what they want. It's just an emotional outburst that needs to be measured and evaluated by customer service. A set of issues and potential resolutions that need to be decided upon. Costs vs. benefit (to the company). These people don't realize that their petty demands and threats are really just childish tantrums that should be ignored, like all childish tantrums. But as a paying tantrum wielding child/customer, EA listens... considers the options (let everyone in, delete everyone on the 19th, let noone in until the 20th) and their impact (rage at capacity issues, rage at deleted characters, rage at taking away something they didn't deserve in the first place) and has simply decided: "Be patient, they'll stop crying when they get their pacifier on the 20th."

You are absolutely correct. It's all a money thing. Let's see. They have an incredibly high demand service they're offering... and a tiny little percentage of unreasonable customers are being noisy. Most of the noisy unreasonable customers will stop crying once the pacifier is back in their mouth on the 20th. I say their already overwhelmed (and expensive) customer service is doing the right thing. Ignore the FUD and noise and work on real customer issues such as access problems and in-game issues. It's obvious some of you haven't learned much in the corporate world. Try looking outside your personal emotional issues at the big money picture.

I won't use phone authenticators ever again. Twice I've had a software update to my phone break the authenticator's certificate which resulted in a painful process of calling support and trying to get them to fix my account (after asking several hundred questions in an attempt to accuse me of trying to steal the account.) Now... this was in 2 other games. But the concept is the same. If anything changes on your phone, such as the version of the software running, the authenticator is considered compromised and stops working until you have customer support re-validate it manually. There are some ways around this, such as removing the authenticator from your account before doing every software update on your phone, then readding it afterwards. But who wants to deal with that kind of hassle? Dongle for me

I won't use phone authenticators ever again. Twice I've had a software update to my phone break the authenticator's certificate which resulted in a painful process of calling support and trying to get them to fix my account (after asking several hundred questions in an attempt to accuse me of trying to steal the account.) Now... this was in 2 other games. But the concept is the same. If anything changes on your phone, such as the version of the software running, the authenticator is considered compromised and stops working until you have customer support re-validate it manually. There are some ways around this, such as removing the authenticator from your account before doing every software update on your phone, then readding it afterwards. But who wants to deal with that kind of hassle? Dongle for me