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Can 't log in to the website

STAR WARS: The Old Republic > English > General Discussion
Can 't log in to the website

EvilGussy's Avatar


EvilGussy
11.28.2017 , 05:56 PM | #1
The website will not let me log in, despite entering my credentials correctly several times.

How am i supposed to buy Cartel coins.... Bioware get on fixing it!

***.

OwenBrooks's Avatar


OwenBrooks
11.28.2017 , 06:25 PM | #2
If you have a security key attached , try the steps for removing the security key

ie, login with username and password and leave the key blank, if it prompts to ask for the security key on the next screen then you know the password is good and it is the security key causing the issue.

if password was wrong it will just say login failed.

gatoneko's Avatar


gatoneko
11.28.2017 , 06:25 PM | #3
For me it's been on this constant maintenance page all day. I can play the game just fine, but doing stuff like trying to add cartel coins to my account I can't do at all.

OwenBrooks's Avatar


OwenBrooks
11.28.2017 , 06:25 PM | #4
Quote: Originally Posted by gatoneko View Post
For me it's been on this constant maintenance page all day. I can play the game just fine, but doing stuff like trying to add cartel coins to my account I can't do at all.
CTRL F5 on any maintenance pages

Desplain's Avatar


Desplain
11.28.2017 , 07:27 PM | #5
I have the same problem!
Game login works fine, account login doesn't work.
May the Force be with you.

OwenBrooks's Avatar


OwenBrooks
11.28.2017 , 07:29 PM | #6
Do you have a security key attached ? have seen one other report of having a physical security key attached causing this behavior so trying to see if it is related

OwenBrooks's Avatar


OwenBrooks
11.28.2017 , 07:36 PM | #7
Quote: Originally Posted by Desplain View Post
I have the same problem!
Game login works fine, account login doesn't work.
The only other thing that I have seen where game login works and account login fails

If someone uses a password over 12 characters in length the website cannot handle the long password but the game can.
Solution if this is the case is to reset the password with https://account.swtor.com/user/password/recover and set a shorter password.

Dahlyia's Avatar


Dahlyia
11.29.2017 , 12:28 AM | #8
Same here, the website is being a pain and when I finally got it, it lost my Cartel Coin purchase. Nice. Fix, please!

ChadCloman's Avatar


ChadCloman
11.29.2017 , 01:02 AM | #9
This was happening to me just now, and there was a time in the past where I couldn't log in when using the physical security key.

In both cases, removing the physical security key and enabling the app version of the security key did the trick. I'm now able to log in to the website.

Something to try if you don't want to use the app is to remove the key, then add it back. Perhaps that will work.