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Rise of the Hutt Cartel - VISA Prepaid Card

STAR WARS: The Old Republic > English > Customer Service
Rise of the Hutt Cartel - VISA Prepaid Card
First BioWare Post First BioWare Post

Bailboga's Avatar


Bailboga
04.14.2013 , 06:41 PM | #11
Was on hold for a couple hours with Accounts & Billing earlier, had to give up, so I didn't actually get anything solved. From the person I was able to speak to it seems like they need to process them manually at the moment. I wasn't informed of any other resolution other than waiting to speak to someone over the phone.

harleyandsmokey's Avatar


harleyandsmokey
04.16.2013 , 09:59 PM | #12
Still not accepting the visa :/
|Darkness| Jedi Covenant
Vainele 55 Scoundrel
Ariein 27 Sniper | Seyrith 41 Juggernuat | Tholiran 21 Powertech

TheFaolchu's Avatar


TheFaolchu
04.17.2013 , 12:28 AM | #13
I called and was told it is a problem outside of their control atm which they are trying to get fixed. So for the time-being can't use a prepaid card.

harleyandsmokey's Avatar


harleyandsmokey
04.19.2013 , 11:58 PM | #14
That's what I got when I called them to. Hopefully they'll fix it . As it is right now i'm hoarding my alts...
|Darkness| Jedi Covenant
Vainele 55 Scoundrel
Ariein 27 Sniper | Seyrith 41 Juggernuat | Tholiran 21 Powertech

Celwinn's Avatar


Celwinn
04.20.2013 , 01:05 AM | #15
At least they have acknowledged that it's an issue and aren't just sweeping it under the rug.

Same problem with me when early access for the ROTHC launched.

Edit: If any mods are reading this, would it be possible to put this in the known issues thread please? This way, others can see that there is a problem and it's currently being looked at. I personally have spent $150 on prepaid cards, thinking it was on my end, when in fact, it wasn't my fault at all.
Don't let the past define you

harleyandsmokey's Avatar


harleyandsmokey
04.20.2013 , 01:19 AM | #16
Exactly
|Darkness| Jedi Covenant
Vainele 55 Scoundrel
Ariein 27 Sniper | Seyrith 41 Juggernuat | Tholiran 21 Powertech

MenofNumenor's Avatar


MenofNumenor
04.20.2013 , 01:35 AM | #17
Yeah I called today and they said they're working on trying to get prepaid cards working again. They did, however, say a credit card would work. I tried three and all said that the transaction could not be completed on this card. I am also in Canada.

harleyandsmokey's Avatar


harleyandsmokey
04.20.2013 , 01:37 AM | #18
They'd better get this figured out.
|Darkness| Jedi Covenant
Vainele 55 Scoundrel
Ariein 27 Sniper | Seyrith 41 Juggernuat | Tholiran 21 Powertech

Celwinn's Avatar


Celwinn
04.20.2013 , 02:28 AM | #19
As long as they actually acknowledged there is a problem, then I will wait for a fix.

Does anyone know if the Cartel Coin Cards are US specific?
Don't let the past define you

harleyandsmokey's Avatar


harleyandsmokey
04.20.2013 , 02:32 AM | #20
No idea, probably not.
|Darkness| Jedi Covenant
Vainele 55 Scoundrel
Ariein 27 Sniper | Seyrith 41 Juggernuat | Tholiran 21 Powertech