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Subscription Problem

JoleeB's Avatar

04.01.2013 , 07:42 PM | #1
I just subscribed for the first time, however, the account which the login page signed me into was an old account. I entered my email in the account name field, and without realizing it, I was signed in under an old name I created many months ago. I'm pretty sure I used the same email for both accounts... However, I'd like to continue playing my character that I've spent a lot of time on from the free-to-play. Is there any way to convert the subcription or combine my accounts?? If not I'm just going to just cancel

please help,
Thank you


OwenBrooks's Avatar

04.02.2013 , 12:31 AM | #2
They can sort it but you will have to phone them

JoleeB's Avatar

04.02.2013 , 01:56 PM | #3
Hmm, I wonder how brutal those phone charges are... It says one hour estimated time before I talk with someone...