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Mobile sercurty key app

First BioWare Post First BioWare Post

masterjedieis's Avatar


masterjedieis
02.12.2013 , 01:42 PM | #1
Ok I got app on ipod
and its ask s me to put a 7 digits in to it
question is what 7 digits ? enter your serial number [ 7 digits ]
bloody computer
Help plz
choose your path wisely

Elisaveta's Avatar


Elisaveta
02.12.2013 , 02:02 PM | #2
Have you read through the documentation?

http://www.swtor.com/securitykeysetup


Where can I find the serial number of my Security Key?

For the Physical Security Key, the serial number is visible on the back of the security key.

For the Mobile Security Key, the serial number is assigned to you when you set up your mobile security key. To view it, launch the app, click the “Information” icon, click “Security Key Information” and the number will be listed under “Serial number”.
Imagination will often carry us to worlds that never were. But without it we go nowhere.
Carl Sagan

Bronholz's Avatar


Bronholz
02.12.2013 , 02:06 PM | #3 Click here to go to the next staff post in this thread. Next  
Greetings masterjedieis,

Thanks for contacting us.

If its asking you for the code on the app itself, go to the 'My Account' area of the website, down the right hand side you will see an option called 'Security Key'. Go here and then choose to setup a Mobile Security Key. This will then give you the serial code that you need and details of how to register.

I hope this helps, thanks.
Bronholz | BioWare Customer Service – Forum Support

masterjedieis's Avatar


masterjedieis
02.12.2013 , 02:24 PM | #4
I do have authenticter will this work with it or kill it ?
choose your path wisely

Bronholz's Avatar


Bronholz
02.12.2013 , 02:26 PM | #5 This is the last staff post in this thread.  
Hi again masterjedieis,

If you already have a Physical Security key registered to your account then you will need to call our Account & Billing team to have it removed, before you can add a mobile one. You can find the details here.

Thanks for your patience.
Bronholz | BioWare Customer Service – Forum Support

masterjedieis's Avatar


masterjedieis
02.12.2013 , 02:51 PM | #6
Ok thank you for the info
choose your path wisely