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Install Freezes on "Installing English assets 103"

STAR WARS: The Old Republic > English > Customer Service
Install Freezes on "Installing English assets 103"
First BioWare Post First BioWare Post

crazyfle's Avatar


crazyfle
01.31.2013 , 07:06 PM | #1
I have attempted install several times and it always sticks at this point.

Sutii's Avatar


Sutii
01.31.2013 , 08:13 PM | #2 Click here to go to the next staff post in this thread. Next  
Hello crazyfle,

To be able to troubleshoot the particular issue you're experiencing we need more information about the computer you are trying to run the client on. Please reply to this thread with a DxDiag report as well as a copy of your Launcher Logs. Instructions on how to obtain these can be found within the spoilers below.

Please post them within [spoiler] [/spoiler] tags.

DXDiag report
Spoiler
Launcher Logs
Spoiler
Thank you.
Sutii | BioWare Customer Service - Forum Support

Vevictonn's Avatar


Vevictonn
02.01.2013 , 02:50 PM | #3
Hey there!

I just attempted to install the game via discs last night on my laptop and am stuck at the same location. Installing English Assets 103 is stuck at 0%.

I'm new to forums and I hope I'm doing this right. xD

Here's my info:

DXDiag Report:

Spoiler

Vevictonn's Avatar


Vevictonn
02.01.2013 , 02:51 PM | #4
Launcher Logs:

launcher_20130131:
Spoiler

Bronholz's Avatar


Bronholz
02.01.2013 , 03:32 PM | #5 Click here to go to the next staff post in this thread. Next  
Greetings Vevictonn,

Thanks for providing this information

Please go here, download the latest launcher setup file and run the setup over the current installation.

I'd also like you to try starting in Safe Mode with Networking, to see if this has an effect on the issue.

Something I also need to point out is that you system does fall below the Minimum System Requirements for the game. This means that you may be able to install, but have issues actually playing the game.

Thanks for your patience.
Bronholz | BioWare Customer Service – Forum Support

Vevictonn's Avatar


Vevictonn
02.01.2013 , 05:36 PM | #6
Perfect! Thanks Bronholz and Sutii. The launcher setup file got it moving again. Thanks for the heads up on the min requirements: this laptop is temporary, I'm just checking to see if I can access the gtn, talk to friends on my account; small things until I get my replacement.

Bronholz's Avatar


Bronholz
02.01.2013 , 06:34 PM | #7 This is the last staff post in this thread.  
We're glad to hear that you were able to resolve the issue.

If you require further assistance please don't hesitate to contact us again.

Thanks.
Bronholz | BioWare Customer Service – Forum Support

cdaking's Avatar


cdaking
03.28.2013 , 11:19 PM | #8
i have the same problem.

installing English Assets 113 didn't started.. it's still 0%..
"Who I am is not important, my message is."
―Revan

OwenBrooks's Avatar


OwenBrooks
03.28.2013 , 11:27 PM | #9
Download the setup from www.swtor.com/download and select re-install (it doesn't actually do a re-install)

make sure you delete any patch folders before hand to be sure.

cdaking's Avatar


cdaking
03.28.2013 , 11:40 PM | #10
Quote: Originally Posted by OwenBrooks View Post
Download the setup from www.swtor.com/download and select re-install (it doesn't actually do a re-install)

make sure you delete any patch folders before hand to be sure.
thank you. much appreciated..
"Who I am is not important, my message is."
―Revan