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Dont Receive Additional Monthly Cartel Coins

STAR WARS: The Old Republic > English > Customer Service
Dont Receive Additional Monthly Cartel Coins
First BioWare Post First BioWare Post

Dummych's Avatar


Dummych
02.13.2013 , 04:03 AM | #691
Hi!
I did not receive my monthly Cartel Coins
last time I received 01/11/2013

Beesodd's Avatar


Beesodd
02.13.2013 , 04:08 AM | #692 Click here to go to the next staff post in this thread. Next  
Dummych, please create a ticket, while this doesn't look related to the main issue in this thread, it does look like you haven't received the coins you should have gotten by now.

migzmando, I can see your coins arrived a few hours after your last post, so this appears to be resolved.

Thanks.

Beesodd | BioWare Customer Service - Forum Support

QuaDaJun's Avatar


QuaDaJun
02.13.2013 , 11:53 AM | #693
I do not like to complain at all, but the Cartel Coin system is messed up. I have not received my January subscription coins yet, but today I have been given 100 CC two times today for my authenticator key.

I am aware this must be an issue not easily resolved, as far the coding side. However, I have created a ticket, updated the ticket and posted here several times, yet I can see on my ledger where the Cartel Coins are not correct...how it not be see by Customer Service?

Thank you for your time and look forward to this issue being resolved.

nicoliy's Avatar


nicoliy
02.14.2013 , 12:45 PM | #694
Just checking if I am supposed to have my coins for the month yet or not (I think I am).

I resubbed last month on 1/14 with the 3 month reoccurring option. My 550 coins were granted on 1/14 as well. Should my points have come in yesterday or today for February or am I simply jumping the gun here (really want to buy the new cartel pack .

Thanks

Luxxen's Avatar


Luxxen
02.15.2013 , 03:39 PM | #695
None for me yet either
Started sub yesterday. I'll keep an eye out for them.

StrEdgeViper's Avatar


StrEdgeViper
02.15.2013 , 04:05 PM | #696
Same here I'm not entirely sure how many i should have recieved but i have had the same amount for awhile

Vellari's Avatar


Vellari
02.15.2013 , 06:21 PM | #697
My ledger shows double entries for security key and subscriber monthly this time around (though only the security key actually got awarded twice, the monthly only once as it should)

Date; Description; Amount; Balance
02/16/2013; Subscriber Monthly Grant: 600 Cartel Coins; 600; 805
02/16/2013; Subscriber Monthly Grant: 600 Cartel Coins; 600; 805
02/13/2013; Security Key Monthly Grant; 100; 105
02/13/2013; Security Key Monthly Grant; 100; 205

deltanine's Avatar


deltanine
02.16.2013 , 05:29 AM | #698
so i phoned in to customer services who couldnt really help me
they asked if i made a ticket in game, which i had

they said they will make 2 more tickets from their end
8110601
8110614

i still haven't had my January coins!!!

Kodadal's Avatar


Kodadal
02.16.2013 , 08:41 AM | #699
I've created an in game ticket and send 2 customer service inquiries by email with no response yet. It's now Februaries billing date and still no response to service inquiries or cartel coins being added.

Sarkos's Avatar


Sarkos
02.16.2013 , 10:29 AM | #700
same for me here. still no Cartel Coints after sub renew.
- '' I suggest a new strategy, Ray. Let EA win. ''