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Dont Receive Additional Monthly Cartel Coins

STAR WARS: The Old Republic > English > Customer Service
Dont Receive Additional Monthly Cartel Coins
First BioWare Post First BioWare Post

xorcist's Avatar


xorcist
01.23.2013 , 05:39 PM | #111
I would like to add myself to this thread as I am also still waiting for my 500 complementary Cartel Coins. I received my 100 Coins on the 14th of January 2013. However the 500 are now nine days overdue.

This is the second month in a row I've had to ask for those coins. I hate to ask every month for something like this.
"There is no calamity greater than lavish desires....
And there is no greater disaster than greed
."

TheSkate's Avatar


TheSkate
01.23.2013 , 05:44 PM | #112
Same here. I received my coins for the security key, but my subscription Cartel Coins have not shown up yet.
November I received the coins on the 19th, funds pulled on the 19th.
December i received the coins on the 20th, funds pulled on the 18th.
January I have not received them yet, funds pulled on the 16th.
A little consistency would be nice.
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Ansalem's Avatar


Ansalem
01.23.2013 , 05:58 PM | #113
I had this problem last month and ended up getting my coins about 7 days too late...it appears the same issue still exists as its been 6 days and I still have not received my coins. I opened a ticket in game but it hasnt been answered yet and I still dont have my coins. So 13 days late so far there bioware...is this going to be a pattern because the way I look at it is if you don't fix this immediately you are stealing from your most loyal customers, the subscribers. 2 more months of this occuring and its going to make a solid month. If you are giving me 100 CC on the 14th for having a security key and then charging me for my sub on the 17th then why am I having to wait another week before I receive my coins? Please get it sync'd up correctly you are pissing off your subs!

DarthOvertone's Avatar


DarthOvertone
01.23.2013 , 06:02 PM | #114
Judging by how this thread is trending, the better question would be: Has any subscriber actually received their Cartel Coins for January?

lol
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MykkDalys's Avatar


MykkDalys
01.23.2013 , 06:15 PM | #115
Quote: Originally Posted by UltimateKrucible View Post
I pay every 3 months and I just checked - between the first installment (18 November 2012) and the second (21 december 2012) was 33 days - I know of no months that last that long

It's now been 33 days since then, as of today (23/1/2013), still no third installment.

If this keeps up, eventually I'll lose a month!!!
My situation too. We're on the "pay for 12 months, receive 11 months of coins" plan.

Vyni's Avatar


Vyni
01.23.2013 , 06:21 PM | #116
ditto on that.

well's Avatar


well
01.23.2013 , 06:24 PM | #117
Same here.Got the security key but not monthly.

Talimar's Avatar


Talimar
01.23.2013 , 06:31 PM | #118
9 days and no coins still. Ticket submitted 2 days ago.

I also didn't get all the coins when f2p launched that the tool said I'd get.
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Twisteddm's Avatar


Twisteddm
01.23.2013 , 06:38 PM | #119
Going to add my name to this thread, I received my Security Key coins on the 14th, have not yet received my monthly stipend, which usually comes on the 23rd (only a day late, but it's been the 23rd like clockwork every month so far.)

Have also submitted a ticket in-game.

Ceyvel's Avatar


Ceyvel
01.23.2013 , 07:24 PM | #120
Haven't received my monthly stipend neither. And my billing date is the 18th of January (I payed for the 3 months plan on the 18th of December, though, so there was no transaction per se on the 18th of January).