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CS please act!

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Wrathlan's Avatar


Wrathlan
01.18.2013 , 11:02 PM | #1
This has been going since the 5th of jan, ticket 7669188 after a 4 day wait was closed asking for more info so I create ticket 7704843 with alot of detail, it was closed after a 5 day wait and was blank due to some bug. I created ticket 7786984 on the 14th and after almost 5 days I am still waiting.

So here it is, as shown in the pics below I am a subscriber and my guild is, but should not be, free-to-play. Also all members are recruits so have no guild bank access or any able to invite or promote. I did find out that once you lapse into F2P you can no longer be a guild leader. I was told on forums that the previous leader has to be offline for 30+ days for CS to appoint a new leader, I AM THE PREVIOUS LEADER, do I have to stop playing for 30 days the get leadership on other account???

http://i46.tinypic.com/2uiumh2.jpg

http://i47.tinypic.com/2my14yv.jpg

My question is my guild is just for the accounts in my household (2) so even if you manage to get me my guild access back in the next 2 weeks when they both go back to F2P(i have cancelled both subscriptions) this will happen again. I have all my crafting mats in the guild bank and cant do anything with the guild or its bank for 2 weeks now and has seriously effected my game play. I even spent cartel coins to get guild access only to find that as guild recruits I don't have access. Please do something.

Wrathlan's Avatar


Wrathlan
01.19.2013 , 01:17 AM | #2
bump

Wrathlan's Avatar


Wrathlan
01.19.2013 , 05:45 AM | #3
its a bump-a-thon

OwenBrooks's Avatar


OwenBrooks
01.19.2013 , 05:58 AM | #4
Come back Monday for CS support here or they have 24/7 phone support.

Wrathlan's Avatar


Wrathlan
01.19.2013 , 06:00 AM | #5
That explains alot.

Wrathlan's Avatar


Wrathlan
01.20.2013 , 07:58 PM | #6
CS up yet?

OwenBrooks's Avatar


OwenBrooks
01.20.2013 , 08:02 PM | #7
They are located in Ireland I believe so that would make their GMT + 0 to + 1 so at about 3 am not yet.

OwenBrooks's Avatar


OwenBrooks
01.21.2013 , 05:07 AM | #8
Bumped as waited patiently for Monday to see if his request is possible

Edit - and i use to belong to a super group named like that on COH

Beesodd's Avatar


Beesodd
01.21.2013 , 05:27 AM | #9 This is the last staff post in this thread.  
Hi Wrathlan,

Looking into this further, can you check your responses? Things looks fine on our end and it looks like your issue is resolved by an agent as of about 7 hours ago.

If the issue persists, can you please let us know?

Thanks.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Wrathlan's Avatar


Wrathlan
01.21.2013 , 06:14 PM | #10
Yes it is resolved, it was as simple as making 1 of my toon guild leader, why it took 16 days of frustration I do not know.

Just worried what happens when I go to F2P, will this happen again.

And thank you Owen.