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Repeated copy/paste answers to tickets. Help please?

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Repeated copy/paste answers to tickets. Help please?

LessieBessie's Avatar

01.02.2013 , 04:31 PM | #1
I've opened 2 tickets about incorrect Cartel Coin subscriber rewards being posted to my account. I get that seemingly everyone is having this problem, so there's probably a back-log of tickets. However, my ticket wait time has not been too long (only a couple of days each). The problem is that rather than actually answering my questions about my account discrepancies (500 instead of 525 posted for timecards and none for my new 6 month sub), I've gotten 2 repeated copy/paste emails with the info from the FAQ. Could someone please re-open ticket 7583170 or 7604028 and get my account straightened out?