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Your stealing $13.99 from me

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Tremed's Avatar

12.19.2012 , 10:46 PM | #1
^ as the title says I just canceled my account 2 days after my billing period (2012/11/19 1:12 AM.) I bought a SWTOR 90 day recurring game time offer for $ 41.97 Invoice # 883857361. But after I canceled my account the remaining game time only said I had 58 days left. Now unless you forgot how to count to 90 I expect the 30 days of game play I paid for.

LVCommando's Avatar

12.20.2012 , 12:00 AM | #2
I'm going to choose to believe this is a typo in the date you posted and your not really that stupid. Maybe you want to go back and re-read what you wrote and see how confusing it sounds? Because from the info you've given it seems to me you already used 30 of the 90 days you paid for and if you just canceled the account today you might be missing 2 days of time but not a full month. <shrug>

Tremed's Avatar

12.20.2012 , 12:15 AM | #3
Everything I posted was from my payment history. I had payed the $41.97 on the 19th and I only have 57 days remaining now.

2012/11/19 1:12 AM SWTOR 90 day recurring game time offer CLOSED $ 41.97 $ 0.00 $ 41.97 883857361

DarthRuinous's Avatar

12.20.2012 , 12:28 AM | #4
Ok, so you Bill date was 11/19/2012. It is now 12/20/2012. That is 32 days. 90 - 32 = 58. How are they stealing from you?
I am Darth Ruinous. Servant of my Master and Slave to the Dark Side. Deception and Malice are my tools. Ruin is my Gift. Pain is my reward. What have I become.

Sutii's Avatar

12.20.2012 , 12:29 AM | #5 Click here to go to the next staff post in this thread. Next  
Hello Tremed,

From the info that you have posted, it would appear that you were billed on the 19th of November (last month), this would indicate that the remaining game time is indeed correct.

If you do have any further doubts or concerns feel free to contact Customer Service via telephone as unfortunately we cannot assist directly with matters of this nature on the Forum.

Sutii | BioWare Customer Service - Forum Support

Tremed's Avatar

12.20.2012 , 12:32 AM | #6
Ah i seen that now I just received cartel coins so I was under the impression that it had just been renewed sorry from the mistake.

Sutii's Avatar

12.20.2012 , 02:33 AM | #7 This is the last staff post in this thread.  
No problem Tremed, do note that the Cartel Coin subscription reward is issued every 30 days and not just at the time of subscription renewal.

Hope that helps.
Sutii | BioWare Customer Service - Forum Support