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Cartel Coins FAQ

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Laevena
11.23.2012 , 12:56 PM | #1 This is the last staff post in this thread.  
How do Cartel Coin Subscriber Rewards work?

If you are a Subscriber, you will receive your Cartel Coin Subscriber rewards as near as possible to every thirty days. Sometimes it may take a few extra days for the coins to appear in your account, but we will make every effort to grant them to you as close as we can to the 30-day mark in your recurring subscription.

If you are using a Game Time Card to pay for your subscription, your Cartel Coin Rewards for newly added cards will only be added to your Ledger and in-game wallet once your current active game time has elapsed. You will receive two Reward grants for each 60 day card, one on the first day the time added by that card becomes active, and the other 30 days later. Each grant will be of 525 Cartel Coins.

For non-recurring Subscriptions, the Rewards program works as follows:
60 Days Fixed-time: First Reward Coins granted once payment is confirmed and game time is active, second grant at 30 days. Coins Rewarded: 525 each month for 2 months.

Recurring Subscriptions
  • 30 Days recurring subscription:
    Coins granted once payment is confirmed and game time is active.
    Coins rewarded: 500 every 30 days
    Your payment method will be charged every 30 days and your reward coins for that month will be added to your account as soon as possible after that.

  • 90 days recurring Subscription:
    As above, additional grants at 30 days and 60 days.
    Coins rewarded: 550 every 30 days
    Your payment method will be charged every 90 days and your first set of reward coins for that Subscription will be added to your account as soon as possible afterwards.

  • 180 days recurring Subscription:
    As for 30 days with additional grants at 30,60,90, 120 and 150 days.
    Coins rewarded: 600 every 30 days.
    Your payment method will be charged every 180 days and your first set of reward coins for that Subscription will be added to your account as soon as possible afterwards.

Cartel Coin Cards
Alternatively, Cartel Coin Cards are available for sale to players in North America through Best Buy and GameStop, and to players in the following European countries through our retail partners: Germany, Switzerland, Austria, Czech Republic and Hungary (we hope to make Cartel coin Cards available for purchase in more territories soon). In addition to the Cartel Coins, each of our retail partners offer an exclusive mini-pet that will be added to your account when you redeem your Cartel Coins Card on the website.

More information can be found here: http://www.swtor.com/support/helpcenter/6850

Another option is to use an EA Game Card. More information can be found through the following link: http://www.ea.com/1/game-cards.

Why is it that some of my Cartel Coin purchases fail with an error message?

As with any online purchase, Cartel Coin purchases may fail for a variety of reasons. If you have never successfully purchased Cartel Coins, there are a number of things to check which may be causing the error you are seeing:
  1. Check that your billing address registered on www.swtor.com exactly matches the address your payment provider has on record for you
  2. You must be making the purchase from the same country your payment card was issued from – for example if you are using a US Credit Card to buy coins from Europe, your payment may fail for this reason.
  3. Double-check the card information you have provided to be sure that there are no missing or transposed numbers in your card number, CVV number or expiration date.

If you have successfully purchased coins before, and are now unable to buy more, this could be because there is a limit to the number of Cartel Coin purchases any player may make per day, if you have passed this limit, you will not be able to make more Cartel Coin purchases for 24 hours.

There may be additional restrictions in terms of transaction numbers or spending limits which are imposed by your payment provider and are beyond our control. We would always suggest that you check with your payment provider in cases where there is no clear reason for a transaction to have failed.


For those of you still experiencing issues after going through the steps above please do not hesitate to contact Customer Service by telephone:

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Laevena | BioWare Customer Service Forum Support