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Unable to buy more Cartel Coins

First BioWare Post First BioWare Post

jflund's Avatar


jflund
01.15.2013 , 04:36 PM | #1991
I see they managed to NOT FIX THIS on today's patch. Great work BW!

McLemore's Avatar


McLemore
01.15.2013 , 05:01 PM | #1992
Quote: Originally Posted by La_Trix View Post
Right, so I login for my daily disappointment, and try to buy cartel coins.

I wasn't even paying attention to what i was doing, really, just going through the missions.

Imagine my surprise, when my order actually went through! I was shocked when the coins were applied to my account. I was thrilled. Just to make sure some mistake hadn't happened, I tried to buy more. The smallest amount possible.



What? It was a matter of seconds, people. Why?
I like you am doing the daily disappointment thing. I ordered the smallest amount and it actually went through after 2 months! I'm not going to try again right now I'm just going to savor this feeling.
Bergen Colony Born and Bred

jaxxdragonan's Avatar


jaxxdragonan
01.15.2013 , 05:49 PM | #1993
My coins still won't go through, I'm still getting that NU error code thing

Merovee's Avatar


Merovee
01.15.2013 , 09:06 PM | #1994
Still no resolution.

I sent a direct, plainly worded email to support last evening outlining my expectactions for the actions required on their part to keep me on as a loyal, paying(since release, plenty of entertainment dollars burning a hole in my pocket), if somewhat diisappointed customer. Instead of an actual reply I received an automated repsponse back making it painfully obvious that no one actually read said email or cared as to its actual contents. Same canned 'You'll have to call us for help blah blah blah' nonsense. Been down that road three times at this point and have a difficult time ibelieving the fourth, fifth, sixth, seventh etc time will any differnt.

There's no issue with my card. There's no issue with my bank. There's no issue with my address. The issue is on your end, confirmed by one of your supervisors. I shouldn't be calling you to get resolution. You should be calling me. And under no circumstances will I be providing you with a photo ID. I'm not buying a bottle of Scotch. And most importantly, when I do buy a bottle of Scotch, the person behind the counter taking my money doesn't get to keep a copy of my ID to do god knows what with from that point forward.

To further add to my frustration level I also received the 'hey, don't forget to apply a payment method to your account for when your subscription comes due' email. Awesome. Thanks for the reminder.

*sigh*

farren_whyde's Avatar


farren_whyde
01.16.2013 , 02:57 AM | #1995
Quote: Originally Posted by La_Trix View Post
Right, so I login for my daily disappointment, and try to buy cartel coins.

I wasn't even paying attention to what i was doing, really, just going through the missions.

Imagine my surprise, when my order actually went through! I was shocked when the coins were applied to my account. I was thrilled. Just to make sure some mistake hadn't happened, I tried to buy more. The smallest amount possible.



What? It was a matter of seconds, people. Why?
Snap. Haven't been able to buy since beginning of December. Not overly fussed (it's all fluff, anyway), and made one call to A&B which didn't really get me anywhere.

Tried to buy the smallest amount just now. Bingo! It went through.

Hm. Bit temperamental, isn't it?
I'm just not a lightsaber kind of person.

TheKingsVillian's Avatar


TheKingsVillian
01.16.2013 , 03:01 AM | #1996
Today ive given in and made the call to CS.
I have been on the phone for five mins and now passed to the billing department
Will update you guys on how long the process takes and if it gets resolved.
Fingers crossed.

TheKingsVillian's Avatar


TheKingsVillian
01.16.2013 , 06:21 AM | #1997
A big thank you to the Cs rep who handled my call.

After about 1 hour total time the CS rep had the problem fixed, with no needs of sending in any i.d.

Went in game and bought two lots of 5500 ccs with no problem and now a third lot.

As long as i dont exceed the X5 transaction in 24hours, i doubt i will have this problem again.

I know it might be hard to give cs a call but if you want the coins then call them.

BTW 3rd skip tracer pack netted me a diplomats hoverchair, after not being able to get coins for a month this was a welcome suprise......

Naugor's Avatar


Naugor
01.16.2013 , 10:45 AM | #1998 This is the last staff post in this thread.  
Heya everyone,

As we are still seeing confusion around the error message received when purchases are not being processed, we are recreating this thread over here with all information from the Cartel Coins FAQ in one place.

Thank you all for your on-going patience.
Naugor | BioWare Customer Service - Forum Support