Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Information Request: Crashing to Desktop

STAR WARS: The Old Republic > English > Customer Service
Information Request: Crashing to Desktop
First BioWare Post First BioWare Post

neonphysalis's Avatar


neonphysalis
12.23.2012 , 02:54 PM | #481
Okay so the issue I am having is the game crashing after I hit play, my system has never hand any issues running the game, I have been playing since Beta, I played a few hours last night and today I can't even get into the game, after I hit play it gives me a brief glimpse of the SWTOR loading screen then crashes.

phyrespark's Avatar


phyrespark
12.23.2012 , 05:24 PM | #482
1.- shadowlands
2.- all
3.- several times a day
4.- totally random
5.-
Spoiler

6.-
Spoiler

7. been freezing/crashing EVERY day, several times a day since oct, is NOT lagging out, game just randomly locks up and oftentimes stays that way until i am forced to close it manually

spent $300 upgrading my system just to play this...
im expected to pay $15 a month just so the game can crash every few minutes??? seriously? and i bet the higher ups wonder why ppl are leaving this game in droves
Phyrespark

idejknip's Avatar


idejknip
12.23.2012 , 08:08 PM | #483
1. Tomb of Freedon Nadd.
2. Idejknip, Mornknip.
3. Constantly, 30mins-2hours.
4. Absolutely random, conversations, loadings, middle of fights, just standing and turning camera.
5.
Spoiler

6.
Spoiler

All of them are KERNELBASE.dll and there are a lot, note that I started to play some days after SWTOR went f2p http://i.imgur.com/mT0kh.png.

7. All of the crashes are crash to desktop, indeed.

Nuttywonder's Avatar


Nuttywonder
12.24.2012 , 03:16 AM | #484
OK gone from crashing to cant log in ***?

1.) the harbinger
2.) all characters
3.)6 to 7 crashes a day sometimes it says log in service not available and cant even get in,
4.) 40 min to a hour and a half crash no matter what i am doing it just gets laggy about 15 sec then crashes to desktop: windows 7 12g ram 2 g video card should be more then enough to run this.
5.) not registering with my system so it is on your end. all my other games still work fine. I just started this game did i make a mistake?
I am getting a error code 1003 which means from your data base server going down for maintenance in which there is no maintenance on your system notification. Now i have a hour of attempts to get on to the server just to be booted 30 min to 45 min later.

file info.
Problem Event Name: AppHangB1
Application Name: SWTOR_setup.exe
Application Version: 0.0.0.0
Application Timestamp: 4b1ae3c1
Hang Signature: 6c7c
Hang Type: 6144
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 6c7c60682cad54848a2888315132f78b
Additional Hang Signature 2: 4906
Additional Hang Signature 3: 49061967863e428758963d9d6906dab5
Additional Hang Signature 4: 6c7c
Additional Hang Signature 5: 6c7c60682cad54848a2888315132f78b
Additional Hang Signature 6: 4906
Additional Hang Signature 7: 49061967863e428758963d9d6906dab5

LaOosaki's Avatar


LaOosaki
12.24.2012 , 09:57 AM | #485
So, yeah, I got rid of the memory leak but I've been crashing again.
The reliability history shows this:
Description
Faulting Application Path: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: swtor.exe
Application Version: 1.0.0.0
Application Timestamp: 50cf8f1a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: c0000005
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.768.2
Locale ID: 1046
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 3314394459

Every crash i had since I fixed the memory leak has KERNELBASE.dll as the fault module. Game freezes, sometimes closes completely, sometimes I have to close its process. Totally random, this one happened after I quick traveled back to base to turn in the quests, crashed right when I clicked to start a conversation and totally froze my computer, had to close the process. Does anyone know anything about this issue that could help me figure it out? It's making me crazy.
The Firebrand Legacy --Founder

Living Legend

sith_broken's Avatar


sith_broken
12.24.2012 , 01:14 PM | #486
1 - Shadowlands/Bastion
2 - all characters
3 - Random, very frequent, in pvp areas/flashpoints
4 - no rhyme or reason, in pvp areas, exiting pvp areas, in flashpoints whenever. I begin to lag and then It kicks me off.

moltonsteel's Avatar


moltonsteel
12.24.2012 , 01:17 PM | #487
Description
Faulting Application Path: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: swtor.exe
Application Version: 1.0.0.0
Application Timestamp: 50cf8f1a
Fault Module Name: MemoryMan.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 50cf8ac4
Exception Code: c0000005
Exception Offset: 000058f9
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 3314026139

Rageborne's Avatar


Rageborne
12.24.2012 , 01:17 PM | #488
Harbinger.
Si'jax

Was in Madalorian Raider FP. First crash to server select upon engaging first boss.
Second crash to desktop, riding the trap, tried to RE an item then crash.
At that time, could not access login servers to get back in until a reboot.

Now sitting at server select screen. Every servers hows Character count at "-1"
Trust me, I > a negative number of characters
Malevolentia Overlord

lordearth's Avatar


lordearth
12.24.2012 , 01:21 PM | #489
1. Neut, Sufferable, Qadess, Rexski, MajorRed, BlueMisty and many more.
2. Any
3. Every couple of hours, so I get several crashes per day.
4. When the memory usage gets to a certain critical value the game dies. Activity can be virtually anything, though most common when loading a new area or character as the game then needs a large amount of memory all at once, but it can also happen when viewing the GTN or opening a bank or just standing doing nothing at all and a new speeder or outfit or whatever passes.

Everyone time i go to exit game the game crash's making even slower to close the game. Random crash's are happening ever few hours of game play. GNT and mail tend to stop working at random times and have to logout or change characters to get it working again.


I"m running Windows XP SP3 Duo Core 3.0 6000+ AMD Nividia Geforce 9800 GT 512ram with 2 gigs of high performance ram.

Darth_Vilocious's Avatar


Darth_Vilocious
12.24.2012 , 01:27 PM | #490
Begeren coloy
All Charaqcter
crashed while i was on my ship using the gtn

when it lets me log in and hit the play button i get stuck on the loading screen can't even get to the server selection srceen. open up taskmanager and says game is running so it's not on my end game has worked fine since easlt acesses was playing it last night with no problems