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Won't patch, won't launch, won't download

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Won't patch, won't launch, won't download
First BioWare Post First BioWare Post

Kyovarde's Avatar

07.08.2012 , 10:24 PM | #11

Edited to add Spoiler tags – CS forum team.

Beruthien's Avatar

07.08.2012 , 10:43 PM | #12 Click here to go to the next staff post in this thread. Next  
Greetings Kyovarde,

Please try the steps below to see if they help with the issue:
  • Run chkdsk to rule out any issues with your hard drive.
  • Run Memtest86+ at least 6 times to rule out any issues with your memory.
  • Clear the DNS cache.
  • Ensure that firewall and antivirus exceptions have been added for SWTOR.exe and Launcher.exe.
  • Run FixLauncher.
  • After running fixlauncher, please start the launcher again. If you are prompted to run the repair please do so.
If the issue remains and you are asked to run the repair multiple times please come back to us with an up to date launcher log.

I hope this helps!
Beruthien| BioWare Customer Service Forum Support

Kyovarde's Avatar

07.08.2012 , 11:09 PM | #13
Ran chkdsk and it fixed a couple errors.

Is it necessary to run Memtest86+? I don't know what to download or how to use it. The site looks iffy. I don't trust any site that has download ads for other software at the top of their page.

Beruthien's Avatar

07.08.2012 , 11:15 PM | #14 Click here to go to the next staff post in this thread. Next  
Greetings Kyovarde,

As this site is advised by us you should not be concerned about the site. The program is safe to use and currently one of the most efficient programs to diagnose any memory related issues. If you still feel unsure about running the program, please complete the other steps and we will take it from there.

Please come back to us if you have any further questions.

Beruthien| BioWare Customer Service Forum Support

Kyovarde's Avatar

07.08.2012 , 11:19 PM | #15
I did everything else except fixlauncher because I don't have that file.

I resumed downloading and it finished installing and verifying main assets 69. Now downloading main assets 1. I thought I already downloaded that.

Beruthien's Avatar

07.08.2012 , 11:22 PM | #16 Click here to go to the next staff post in this thread. Next  
Hi Kyovarde,

Does it show you how much you have left to download?

Also if you do not have FixLauncher.exe you should download the launcher setup file from and run it over the current installation. This should create a FixLauncher.exe in your installation folder and you should be able to run it then.

Please let me know how it goes.
Beruthien| BioWare Customer Service Forum Support

Kyovarde's Avatar

07.08.2012 , 11:28 PM | #17
7 GB remaining

Kyovarde's Avatar

07.08.2012 , 11:37 PM | #18
I downloaded that and ran fixlauncher now I'm DLing part of Main Assets 69 again...

Kyovarde's Avatar

07.09.2012 , 06:06 AM | #19
finished downloading but an error occurred while updating

2012-07-09 05:02:39 INFO Scanning and repairing... this could take 20 minutes or more.
2012-07-09 05:02:39 INFO Verifying retailclient_swtor:false
2012-07-09 05:02:39 INFO Verify completed scan 0
2012-07-09 05:02:39 INFO Verifying movies_en_us:false
2012-07-09 05:02:58 INFO Verify completed scan 1
2012-07-09 05:02:58 INFO Verifying assets_swtor_main:false
2012-07-09 05:04:41 INFO Verify completed scan 2
2012-07-09 05:04:41 INFO Repairing Assets/swtor_main_anim_creature_a_1.tor,Assets/swtor_main_anim_creature_b_1.tor,Assets/swtor_main_anim_creature_npc_1.tor,Assets/swtor_main_anim_humanoid_bfab_1.tor,Assets/swtor_main_anim_humanoid_bfns_1.tor,Assets/swtor_main_anim_humanoid_bmaf_1.tor,Assets/swtor_main_anim_humanoid_bmns_1.tor,Assets/swtor_main_anim_misc_1.tor,Assets/swtor_main_area_alderaan_1.tor,Assets/swtor_main_area_balmorra_1.tor,Assets/swtor_main_area_belsavis_1.tor,Assets/swtor_main_area_corellia_1.tor,Assets/swtor_main_area_coruscant_1.tor,Assets/swtor_main_area_dromund_kaas_1.tor,Assets/swtor_main_area_epsilon_1.tor,Assets/swtor_main_area_hoth_1.tor,Assets/swtor_main_area_hutta_1.tor,Assets/swtor_main_area_ilum_1.tor,Assets/swtor_main_area_korriban_1.tor,Assets/swtor_main_area_misc_1.tor,Assets/swtor_main_area_nar_shaddaa_1.tor,Assets/swtor_main_area_open_worlds_1.tor,Assets/swtor_main_area_ord_mantell_1.tor,Assets/swtor_main_area_quesh_1.tor,Assets/swtor_main_area_raid_1.tor,Assets/swtor_main_area_taris_1.tor,Assets/swtor_main_area_tatooine_1.tor,Assets/swtor_main_area_tython_1.tor,Assets/swtor_main_area_voss_1.tor,Assets/swtor_main_area_zed_1.tor,Assets/swtor_main_areadat_1.tor,Assets/swtor_main_areadat_epsilon_1.tor,Assets/swtor_main_art_area_all_arch_a_1.tor,Assets/swtor_main_art_area_all_arch_b_1.tor,Assets/swtor_main_art_area_all_item_1.tor,Assets/swtor_main_art_creature_a_1.tor,Assets/swtor_main_art_creature_b_1.tor,Assets/swtor_main_art_creature_npc_1.tor,Assets/swtor_main_art_dynamic_cape_1.tor,Assets/swtor_main_art_dynamic_chest_1.tor,Assets/swtor_main_art_dynamic_chest_tight_1.tor,Assets/swtor_main_art_dynamic_hand_1.tor,Assets/swtor_main_art_dynamic_head_1.tor,Assets/swtor_main_art_dynamic_lower_1.tor in
2012-07-09 05:04:41 INFO Repairing assets_swtor_main
2012-07-09 05:04:41 INFO ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=68
2012-07-09 05:04:41 INFO Manifest Loaded: assets_swtor_main, current=0/upcoming=-1/required=68
2012-07-09 05:04:41 INFO ManifestState=Download: assets_swtor_main, current=0/upcoming=-1/required=68
2012-07-09 05:04:41 INFO Download: ( )
2012-07-09 05:04:41 INFO Download:***...-1to0.solidpkg ( )
2012-07-09 05:04:41 INFO Download Creating:***...-1to0.solidpkg
2012-07-09 05:04:41 INFO Download Checking:***...-1to0.solidpkg
2012-07-09 05:04:41 INFO Patching group: assets_swtor_main -1->68
2012-07-09 05:04:41 INFO Patching file: assets_swtor_main -1->0
2012-07-09 05:04:41 INFO Recognized assets_swtor_main version 0
2012-07-09 05:04:44 INFO Download Downloading:***...-1to0.solidpkg
2012-07-09 05:04:44 INFO Download Complete: Complete:***...-1to0.solidpkg
2012-07-09 05:04:44 INFO ManifestState=Patch: assets_swtor_main, current=0/upcoming=-1/required=68
2012-07-09 05:04:44 INFO Download Seed: Seeding:***...-1to0.solidpkg
2012-07-09 05:04:44 INFO Download Starting:***...-1to0.solidpkg
2012-07-09 05:04:44 INFO Download Checking:***...-1to0.solidpkg
2012-07-09 05:06:20 INFO Download Downloading:***...-1to0.solidpkg
2012-07-09 05:06:20 INFO Download:***...main_-1to0.z04 ( )

Cerimon's Avatar

07.09.2012 , 07:08 AM | #20 Click here to go to the next staff post in this thread. Next  
Greetings Kyovarde,

Try to use a Ethernet cable to connect rather than connecting wirelessly if possible.

Please avoid overclocking, as this affects the voltage on the RAM, leading to corrupted data.

Please log into the launcher and before pressing play click on the cog icon and choose repair. Please run the repair utility multiple times until there is no indication of files being repaired.

Feel free to post again if your issue persists.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support