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Client service Unavailable???

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Urthandel's Avatar

05.10.2012 , 07:05 PM | #1
As of few min ago I can not log in back to the game. It was logged in 1 hour ago and I was playing fine.

I launch the login screen and enter my password. It takes few seconds for a message to come up:

"The login service is currently Unavailable. Please visit our forums for the latest updates on the status of this service".

There is nothing on the website forums to suggest that there is an issue.
I power cycled my router and rebooted my pc. I have no internet disconnections. I am currently logged in on TS and chatting with people.(see screenshot) I closed my Firewall (Windows firewall is off as well)




This is the successful log in at 23:38 GMT (I still cant log in as of now 03:04 gmt and still trying to troubleshoot the issue) No issues with Internet connection. Nothing else has changed on my pc since my last successful login. (no window updates, firewall or router changes. everything is exactly as it was few hours ago that I COULD play.


I can ping the IP address the Launcher uses (as it appears on my firewall) No packet loss 19ms response.

Urthandel's Avatar

05.10.2012 , 08:33 PM | #2
After over 3 hours and probably the one hundredth time I tried to log in the launcher came up with a massage up on the top at the red bar (see screenshot above):

Launcher is updating.... please wait. (nothing got downloaded that I could see. As you normally see a downloading bar at the bottom of the launcher after you have logged in.)

After few min that message disappeared and I could finally log in....what is going on???????

Sutii's Avatar

05.10.2012 , 08:47 PM | #3 Click here to go to the next staff post in this thread. Next  
Hello Urthandel,

Could you please try to flush your DNS, instructions on how to do this are in the spoiler below, as well as following the steps outlined in our Connection Issues and Launcher Troubleshooting Guide threads.


If this fails to resolve your issue could you please reply here including a DxDiag report as well as your latest Launcher logs. Information on how to obtain these can be found here.

Sutii | BioWare Customer Service - Forum Support