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Collectors edition vendor

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Cleet_Xia's Avatar


Cleet_Xia
03.13.2013 , 10:56 AM | #1011
Quote: Originally Posted by Eillack View Post
^ This.

But prepare for people to defend EAware and say we are the ones at fault.
just a couple of things to think about....

1) Be careful not to confuse "rabid fanboi-ism" with temporary satisfaction that ANY movement on this issue was achieved. Given the amount of time that passed between the two updates, it's a VERY good sign that we were able to get anything added to the vender.

2) There wasn't much time between when Musco decided to approach this problem with the devs, and when we got the update. I don't think we got a "recolor of a CM item" ~ It's very likely we got an item that was originally intended for the CM. Updating the CE vender wasn't even an item on "the wall of crazy" ~ BW had obviously decided to abandon it.

3) They have previously stated that the content teams are divided, and that the art teams for the CM shop and "rest of the game" are different people. Our item obviously came from the CM team. The team that's been releasing the largest volume of new gear, for the last 4 months. The team that has a short development cycle, and only works with gear/mounts/pets/ & toys. If updating the CE vender has ended up being added into their workflow ~ we should start getting something new on a regular basis...

3) They don't launch a patch just as soon as the items are finished. They launch the patch when they believe that it's ready to go live. The items may have been done weeks ago. Some of them may have even been pulled from files that were completed before the game launched. Given the number of meetings/discussions that this issue had to work it's way through on the way up the management chain ~ it's surprising we got anything this fast.

4) There is no point in trying to please people who refuse to be pleased....because they will not be pleased. If you cannot be pleased, you cannot blame anyone else for your never being happy. If BW decides that there is no point to trying the please CE owners.....the vender will not be updated again. Your displeasure does not give you any leverage to force BW to update the vender. The only leverage you have is your subscription that you pay. Get it out of your head that the vender was updated because "CE holders raised a fuss on the forums". It was updated because someone at BW read what we had to say and thought, "Ok, they're right about this, and this is wrong." It's not that we complained, it's that those complaints finally reached the right brain.

Quote: Originally Posted by CelCawdro View Post
Personally, as long as it's updated as regularly as the Cartel Market, I'd be sated. Doesn't need the volume, but the regularity is a necessity. That being said, the store was marketed as having weapons and armour that would differentiate us from other players as we level, and that it would update "dynamically."
^^^QFT

The CE vender will never be updated with the quantity of items that go into the CM shop. I'm not saying that to sound like a pessimist ~ it's just logic. The CM shop has to have a revolving inventory to keep generating sales. If the CM shop inventory doesn't change, the money coming in from it continually declines. Players buy what they want rapidly, and then the sales from it will always start to fall flat.

*EDIT* If updating the CE vender has in fact been added to the workfolow of the CM team, it's at least possible we'll see updates with the same frequency as the CM shop.

So we have to differentiate between these two types of updates ~ because the CE vender doesn't generate revenue directly. The CE store generates revenue by improving the retention rate of long time subscribers, encouraging conversion from f2p to subscription, and subscribers are part of the content of an MMO. Those are completely different drivers.
~Master Telagtun Telag of Lord Calypho~

CelCawdro's Avatar


CelCawdro
03.13.2013 , 11:12 AM | #1012
Quote: Originally Posted by Cleet_Xia View Post
The CE vender will never be updated with the quantity of items that go into the CM shop. I'm not saying that to sound like a pessimist ~ it's just logic. The CM shop has to have a revolving inventory to keep generating sales. If the CM shop inventory doesn't change, the money coming in from it continually declines. Players buy what they want rapidly, and then the sales from it will always start to fall flat.
I don't disagree with that. I never asked for quantity, not to mention the quantity flowing into the Cartel Market. I asked for regularity. And that's all that can realistically be expected, at this point.

Cleet_Xia's Avatar


Cleet_Xia
03.13.2013 , 11:45 AM | #1013
Quote: Originally Posted by CelCawdro View Post
I don't disagree with that. I never asked for quantity, not to mention the quantity flowing into the Cartel Market. I asked for regularity. And that's all that can realistically be expected, at this point.
I quoted to make sure that people had a second chance to read what you wrote, because I agree with you.

I think one of the reasons why the CE vender wasn't updated is because there wasn't a clear choice of which team had the responsibility for keeping up with it. It was just a victim of poor organization. And I imagine every team leader was saying, "My people don't have time to take care of that."

Thing is... If the CE vender has been added to the workflow of the CM shop team, we should see at least one update every 90 days.

I say that because, so far, that seems to be how the CM schedule is organized.
They go live in each series with something like this.
1) 4 series of packs in 2 grades (8 packs total, 2 for launch, 6 to be trickled in as sales decline)
2) 6 premium armor sets (2 released at the launch of the series - 4 to be trickled in later as sales decline)
3) spend the next 90 days developing the next series.

But I hope they've decided that we're going to get something every 6 weeks or so, with 2-3 items set aside for the CE vender from each 90 day development cycle. And that those items will be released over time, instead of all at once. I think that would generate the most activity on the CE vender.

I'm not going to get bent out of shape everytime the CM shop gets updated and I don't see something new pop up on the CE vender.

BUT ~ if we go 90 days without another update, I will be among the posters who help keep this thread on the front page.

If CE holders start using the vender ~ and it begins to function as the credit sink it was intended to be, we could start seeing some of the larger updates many people were hoping for. Things like complete armor sets, or truly unique mounts & pets that are not just reskins. I'm sure one of the reasons BW didn't bother with updating the vender was that no one was using it. Use it or lose it......
~Master Telagtun Telag of Lord Calypho~

veyl's Avatar


veyl
03.13.2013 , 03:51 PM | #1014
Quote: Originally Posted by Cleet_Xia View Post
If CE holders start using the vender ~ and it begins to function as the credit sink it was intended to be, we could start seeing some of the larger updates many people were hoping for. Things like complete armor sets, or truly unique mounts & pets that are not just reskins. I'm sure one of the reasons BW didn't bother with updating the vender was that no one was using it. Use it or lose it......
The entire point of this thread is that there were never "Regular updates" as promised. 1 item for us while an entirely new Cartel Market vendor with 10+ items pops up along side of it, isn't right. That's what we were "promised" when information came out about the CE.

I have a taunta on every level 50 that I have (7 of them) and full imperial set // republic set on 2 of the characters. I'm sure all of the other CE owners out there have bought from the vendor as well. Are we just supposed to continually buy things that we've bought a year ago to show them we're using it?

You believing that one of the reasons they never updated it was us not using it is an absolute joke. We didn't use it because we had everything off it in the first 3 months of the game being live and then NOTHING being there for a year.

I can speculate too as to why they never updated it: The original dev team wasn't ready for the demand of the current MMO population nor were their standards anywhere NEAR the industries. That being said, the CE vendor got pushed to the back table (and consequently out of sight) because they lost a million subs and had to push out ways to make the game survive over fulfilling a promise to the CE owners. They had to produce content , pvp ranked warzones (which...they failed to do and was one of the last straws for a -lot- of people...hell, it's still preseason nearly a year later.) and make the game more user friendly (which didn't happen until 1.3).

The Cartel Market has eased their financial woes but it was way too late. The original dev team is gone except for a few folks... they bailed when they realized they put out a very SUB PAR mmo to the industries standards and the villagers were coming with pitchforks. (Examples of "industry standards" are Rift and Wow. Rift's development team is easily the best I've ever seen in this genre with community feedback and updating and WoW is just ... well it was an anomaly for sure) Now, this new team still wants to make money come in so they're not shut down by a certain money mongering machine that most of the population can't stand. (but they have to because EA is involved in multiple studios). They produce for them ... and not for the people that they forgot about.

There were a few certain letters that hit the internet when the SimCity launch failed for 3 days about the integrity of EA corp* from EA employees... Everything said in those letters holds true for this game as well. The production company has lost sight of the CUSTOMER (ce vendor) and what kind of product they deserve over their own greedy desire. (The cartel market)

In all honesty, I think it's safe to say that most peoples love of star wars is one of the reasons they continue to be here. (Guildmates probably being the other major reason) If this was some generic fantasy game, I doubt that any CE holder would still be posting here about something promised a year ago.

manchusabre's Avatar


manchusabre
03.13.2013 , 05:07 PM | #1015
Wow, this update was overpromised and under delivered. A reskinned cartel pack item. I was even more disappointed to see both factions had the same item.

Cleet_Xia's Avatar


Cleet_Xia
03.13.2013 , 05:12 PM | #1016
Quote: Originally Posted by veyl View Post
*snip*
You believing that one of the reasons they never updated it was us not using it is an absolute joke. We didn't use it because we had everything off it in the first 3 months of the game being live and then NOTHING being there for a year.

I can speculate too as to why they never updated it: The original dev team wasn't ready for the demand of the current MMO population nor were their standards anywhere NEAR the industries. That being said, the CE vendor got pushed to the back table (and consequently out of sight) because they lost a million subs and had to push out ways to make the game survive over fulfilling a promise to the CE owners. They had to produce content , pvp ranked warzones (which...they failed to do and was one of the last straws for a -lot- of people...hell, it's still preseason nearly a year later.) and make the game more user friendly (which didn't happen until 1.3).

*snip*
Who'se joking.

I doubt very seriously any of the CE holders that rage quit right after launch ever bought anything from the vender. This game lost 75% of it's players before the first CE update. And I'd be surprised if more than 25% of the CE accounts were subbed at that time. Many CE holders rage quit because of the pet update. The number of CE holders who are still playing is probably very very low.

If I had bought my CE before the game launched, and paid full retail price....I would have rage quit too.

None of that translates to the CE vender being used much by active players. And the only reason for them to ever bother with updating it now, is to try and attract some of the players who quit to come back. Failing to update the vender didn't cause anyone who has been posting in this thread to quit ~ so they don't need to update it for us.

And if it doesn't perform it's intended functions of helping to retain avid players and creating a credit sink to offset the high volume of credits added to the game economy by their high volume of game activity ~ there is no benefit to either CE holders, BW, or the game.

They need to add a 40million credit item to the CE vender just for players like Alec_Fortescue..LOL

I'd say your speculation about why it wasn't updated is accurate. I'd also it's more complicated than a single cause.
~Master Telagtun Telag of Lord Calypho~

Eillack's Avatar


Eillack
03.13.2013 , 05:58 PM | #1017
Quote: Originally Posted by manchusabre View Post
Wow, this update was overpromised and under delivered. A reskinned cartel pack item. I was even more disappointed to see both factions had the same item.
After seeing how Pay to Rep for a new reputation category is in every cartel pack now...no longer surprised.

EA is worse than an Asian MMO.
With unity, comes strength...with strength, comes power...with power...comes obedience.....
CE Owner '09 Account
Quote: Originally Posted by BruceMaclean View Post
..I think it's ultimately our fault for not communicating enough.
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veyl's Avatar


veyl
03.13.2013 , 06:02 PM | #1018
I don't think people rage quit because of the CE vendor though. The games issues were fundamentally with End game for both PVP and PVE. I could write a laundry list of them, but this thread isn't the place for it nor can it change the past.

The mistakes with the CE vendor can be rectified though and restore a lot of faith.

Cleet_Xia's Avatar


Cleet_Xia
03.14.2013 , 01:24 AM | #1019
Quote: Originally Posted by veyl View Post
I don't think people rage quit because of the CE vendor though. The games issues were fundamentally with End game for both PVP and PVE. I could write a laundry list of them, but this thread isn't the place for it nor can it change the past.

The mistakes with the CE vendor can be rectified though and restore a lot of faith.
Well, actually it doesn't even matter why they quit.... the point is that the vender never got used. And there is no point in worrying about updating a feature that the player base isn't even capable of using. Especially when the "house is burning down around you".
~Master Telagtun Telag of Lord Calypho~

Shai-Huluud's Avatar


Shai-Huluud
03.14.2013 , 03:42 AM | #1020
I really, really lowered my expectations...somehow they still managed to under-deliver.

I've always managed to resist being a hater...just...but I've pretty much had it with them now.

I feel utterly ripped off, I purchased the CE version of the game pre-release for near 150, and I did it in large part on the strength of the exclusive vendor.

Whatever you might think my mistake was, the fact remains that they polished a turd.

This "update" is such a dry w@nk.
Neil.
RIP SWG - Jonni Mnemonic (Bria)