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Pre-Order Issues

First BioWare Post First BioWare Post

Xaryell's Avatar

12.13.2011 , 08:28 AM | #1 This is the last staff post in this thread.  

If you have already applied a pre-order code to your account, you do not need to modify it or add a second one if you upgraded your edition. Any pre-order code applied to your account will only grant you Early Game Access and the Color Stone item.

When you receive your product code at launch and apply this to your account you will then be granted the in-game items that are associated with the version that you have purchased.

If you did not receive a pre-order code from your retailer or if you got an error message that your pre-order code has already been used, please let us know by posting on this thread and also please send an email to with the following information:
  • Image of your pre-order code(if you have been issued a used one)
  • Image of your receipt of pre-order
  • Address of retailers store OR if you purchased online, their URL

Please ensure that you contact us from the email address associated to your account.

Xaryell | BioWare Customer Service Forum Support