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please help

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TorreyCat's Avatar


TorreyCat
03.23.2012 , 12:16 AM | #1
i just downloaded the game and everytime i try to run it i can hear the music in the background but all there is is a black screen, what should i do?

Bronholz's Avatar


Bronholz
03.23.2012 , 12:18 AM | #2 This is the last staff post in this thread.  
Greetings TorreyCat,

First of all, if you are loading in fullscreen mode please press Alt + Enter. This will put the game into windowed mode; from here you can adjust the resolution at the select screen. This issue can be caused by the game trying to load in a resolution that is not supported.

I would also recommend you to make sure that you have the latest drivers for your Graphics Card. This issue can also be caused by out of date drivers.

Please try the above to see if this resolves the issue.

Thank you for your continuing patience in this matter.
Bronholz | BioWare Customer Service Forum Support