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Refer a friend is broken


Dysehunter's Avatar


Dysehunter
08.20.2013 , 08:34 PM | #1
I did the "refer a friend" feature today and the person I referred also subscribed a few hours after joining yet I haven't received the bonus advertised even though I did everything as stated by the web page

CrazyMcGee's Avatar


CrazyMcGee
08.20.2013 , 09:49 PM | #2
Yes, this is known - here.

Dysehunter's Avatar


Dysehunter
08.20.2013 , 11:51 PM | #3
Would of been nice if this company was good enough to say "RAF is not working at the moment" on the actual page where you do RAF.
The friend I referred actually subbed so I could get the bonus coins and speeder, I feel cheated as this is false advertising.

Dysehunter's Avatar


Dysehunter
08.22.2013 , 05:13 AM | #4
I actually got a reply, My problem has been moved to a "Specialist team" which is Bioware/EA customer services code for "We can't be bothered to actually help you right now so we will just use a copy and paste answer and if we feel like it get back to you in a few weeks".
I've had some bad customer support experiences with some other MMO's but this one has to be the worst so far.

Dysehunter's Avatar


Dysehunter
08.25.2013 , 05:51 AM | #5
After 4 days of waiting and sending in a few tickets this problem still isn't fixed, I wouldn't mind but the person that subbed actually did it for the bonus we would get.

I will not recommend this game to anyone again after such low quality, Poor, Shoddy, Customer support as well as false advertising

Dysehunter's Avatar


Dysehunter
08.30.2013 , 09:03 AM | #6
I got another "We are working on the problem" reply, That's nearly 2 weeks now, If this isn't sorted out before my account gets renewed I will cancel my sub and the other account that I referred will be cancelled.

Sounds whiney I know but when a company advertises something and doesn't deliver it's called false advertising and you have the god given right to be annoyed at said company for lack of advertised service.
=Intel Core i7 4770K @ 4.80GHZ=Asus Maximus VI Formula Z87=
=Avexir Blitz 1.1 Original 16GB 2500MHZ=Asus Xonar Phoebus=
=Asus GTX 780 Ti 3GB 1300/3900=Corsair Neutron GTX 240GB=
=Corsair Carbide 540 Airflow=Windows 8.1 Pro 64 Bit Edition=

Dysehunter's Avatar


Dysehunter
09.03.2013 , 05:01 PM | #7
The person I referred actually cancelled his sub yesterday and went back to WoW, Not just because we both didn't get the bonus items that were advertised but because he was getting horrendous lag and all manner of other problems, He's also an EU player on a US server.

PS It still has nothing in the refer a friend section of account management
=Intel Core i7 4770K @ 4.80GHZ=Asus Maximus VI Formula Z87=
=Avexir Blitz 1.1 Original 16GB 2500MHZ=Asus Xonar Phoebus=
=Asus GTX 780 Ti 3GB 1300/3900=Corsair Neutron GTX 240GB=
=Corsair Carbide 540 Airflow=Windows 8.1 Pro 64 Bit Edition=

VassagoOmega's Avatar


VassagoOmega
09.03.2013 , 11:56 PM | #8
And it's still not fixed.
TURRIS FORTIS MIHI DEUS
Awakened to Redemption A Christian Gaming Guild

Dysehunter's Avatar


Dysehunter
09.12.2013 , 10:31 PM | #9
Still nothing :-/
=Intel Core i7 4770K @ 4.80GHZ=Asus Maximus VI Formula Z87=
=Avexir Blitz 1.1 Original 16GB 2500MHZ=Asus Xonar Phoebus=
=Asus GTX 780 Ti 3GB 1300/3900=Corsair Neutron GTX 240GB=
=Corsair Carbide 540 Airflow=Windows 8.1 Pro 64 Bit Edition=

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Dysehunter
09.14.2013 , 02:46 AM | #10
I sent this to Bioware customer services and EA customer services, I hope you don't mind me robbing your quote ^_^

Quote:
Originally Posted by angelniner
The Better Business Bureau and Federal Trade Commission both have complaint filing resources. The FTC has one specifically for online services including internet gaming. I may have to resort to those if my call to Customer Service doesn't yield any results.

I made a purchase and the service promised as advertised is not delivered. There is no refund option. According to the FTC, that is fraud
I actually got in contact with free legal advice, And as the above gent mentioned, This is fraud, They are advertising a service and not producing the service once payment has been made.
=Intel Core i7 4770K @ 4.80GHZ=Asus Maximus VI Formula Z87=
=Avexir Blitz 1.1 Original 16GB 2500MHZ=Asus Xonar Phoebus=
=Asus GTX 780 Ti 3GB 1300/3900=Corsair Neutron GTX 240GB=
=Corsair Carbide 540 Airflow=Windows 8.1 Pro 64 Bit Edition=