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Inability to file bug report in-game (KP Bug with Bonecrusher)

STAR WARS: The Old Republic > English > General Discussion > Bug Reports
Inability to file bug report in-game (KP Bug with Bonecrusher)
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pooks's Avatar

08.05.2013 , 10:07 AM | #1
Can't file a bug report or other ticket when in game; this has been reported in the csr area. This has been going on for several days.

I wanted to file a bug report about Karraga's Palace and the Rancor boss. I believe his name is Bonecrusher. He was dead and about to fall in nightmare mode and he reset. So we tried killing him again and he reset. Same thing happened a 3rd time.
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AmberGreen's Avatar

08.05.2013 , 10:14 AM | #2 This is the last staff post in this thread.  
Hello there pooks!

We're looking into some issues with players being unable to file in-game tickets and are sorry for the inconvenience.

With regards to the Bonecrusher, can you please provide more details? Was this 8-player or 16-player? Did you reset the instance (since he's the first boss) before trying again? Were there any other strange behaviors that you noticed? Were you attempting an unorthodox strategy? Where was the boss when he died? Had the party memebers completed the NM mode content before? When did this happen (what day/time approximately)?

Essentially, we will need to determine if this was just a broken instance of the Operation (somehow) or a problem with the encounter's mechanics, or something totally different all together.

Thank you!
Amber Green | Live Services Specialist
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oaceen's Avatar

08.05.2013 , 10:41 AM | #3
i have been unable to file a ticket or report people for inappropriate behavior / name etc. for about a week now.

although, thankfully, i haven't had much cause to use the report function that much lately, it has consistently not worked for me at all.
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LtKettch's Avatar

08.05.2013 , 11:17 AM | #4
Any chance you were pushing the red Gamorrean adds into the pit (the ones he tries to eat)? I have seen him go in after them and once he leaves the platform, the fight resets. I wonder if the same thing may happen if a player gets thrown off the platform and happens to get aggro before they die.
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