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Unable to update or close ticket

STAR WARS: The Old Republic > English > Customer Service
Unable to update or close ticket
First BioWare Post First BioWare Post

Solloby's Avatar


Solloby
07.26.2013 , 04:35 AM | #1
I used the report functionality to raise a ticket, but it didn't prompt for comments. I saw it grabbed the chat but didn't really get the relevant part for some reason. I tried to update it to explain why I was reporting, but it just said problem updating ticket, please try again later. I tried again later and it still didn't work.

Since it didn't really contain any relevant information I tried to close the ticket but it wouldn't let me do that either, it just said problem closing ticket, please try again later.

Can someone from BW please close ticket -36227794 for me?

And please look into your ticketing system, it's quite buggy ^^;

Beesodd's Avatar


Beesodd
07.26.2013 , 04:47 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Solloby,

That ticket number is a bit worrying alright. Looking at it on my screen it should be ticket 9781341. Are you able to create any other tickets? Occasionally one ticket will go sideways, but it won't affect an account completely

Also I can kill the bugged one if you like.

Beesodd | BioWare Customer Service - Forum Support

Solloby's Avatar


Solloby
07.26.2013 , 06:08 AM | #3
Ticket 9781341 is the one I raised myself after I couldn't edit the one with the negative ticket number.
On my in-game screen I have 2 tickets opened and the rest are closed.

It is the report with the negative number I need closing (although if you read the ticket 9781341 and don't think it worth reporting, feel free to close it as well, I was unsure if it was considered reportable or not).

Thanks for your help <3

Beesodd's Avatar


Beesodd
07.26.2013 , 06:12 AM | #4 This is the last staff post in this thread.  
Ah, thanks for the extra info. I can't see the -3million ticket at all, so it's in ticket limbo. These are usually cleaned up during a maintenence(though not always).

The info in 9781341 is great, and such behaviour warrants being reported.

Beesodd | BioWare Customer Service - Forum Support

Solloby's Avatar


Solloby
07.26.2013 , 06:48 AM | #5
Oh well that's ok then.
Glad the ticket has the required info and is ok to raise c:

Thank you so much for checking them for me! You're the best.

StavinskyElyas's Avatar


StavinskyElyas
07.26.2013 , 07:41 AM | #6
I have the issue with negative numbered tickets.

I have noticed that it happen a lot with the supposed "automatic" reporting
systems.

Since then I only use the full ticket submission system. Don't want to have
to get the whole job being cleaned again and again because
the supposed "helping procedure" are not working as intended.

Romaeus's Avatar


Romaeus
08.26.2013 , 01:11 PM | #7
It would seem I'm having the same issue with a ticket I've been trying to update and even close. The ticket I submitted is not even a negative numbered ticket.