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Multiple security code failures

 

October's Avatar


October
07.26.2013 , 02:52 AM | #1
This has been happening for months now and it's beyond ridiculous.

I'll enter my account name and password and then key in the numbers displayed on my security key, and they'll match character-by-character, yet it still takes up to about seven attempts until it finally lets me in.

I know it isn't anything to do with my account name or password as I've even tried simply copying and pasting those into the fields so that the characters are exact. The failures are always on the security key's end.

Do I need to replace my security key or what?

OwenBrooks's Avatar


OwenBrooks
07.26.2013 , 03:02 AM | #2
You could try detaching and re-attaching the key via "MySwtor"

also untick remember this account and restart the launcher as well to clear the caching.

Edit - to remove leave the ley code blank , select continue and follow the lost key to detach