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Auto Complete for In-Game Mail

STAR WARS: The Old Republic > English > Customer Service
Auto Complete for In-Game Mail
First BioWare Post First BioWare Post

Cunobelin's Avatar


Cunobelin
05.08.2013 , 05:01 PM | #1
I sent an email to SWTORS customer support and I was encouraged to post here. I have zero confidence that any "developer" will see this post, answer it, or do anything about it, which will only serve to further deepen my frustration in paying for a service that brushes aside my questions and "encourages" me to post them instead where "the right people see them". Bull$^&t. But here goes:

Why does the auto-complete feature for in-game mail not work for every character name?

I start typing a character name and see a list of auto-complete options until I hit a letter that the in-game mail system doesn't "like" and all of the auto-complete options disappear and I am left to finish typing the character's name manually.

This, in itself, is not a huge problem. What is galling to me is that only *certain* players benefit from the auto-complete feature. Why does this not work for every player name? What's the problem? Is it really too complicated to code? Maybe it's time you hired some new coders, then. Are you too lazy or otherwise unmotivated to code this?

I want a direct, respectful answer to this question. "Copy and paste platitude" emails only stoke my ire about this and other issues. If I do not feel that I am being treated with respect as a paying customer I will take my business elsewhere. This is, after all, just a computer game. The fact that I pay to play it should entitle me to treatment as a customer, and I believe that warrants a respectful, complete, and accurate answer to my simple question.

I should not be "encouraged" to post here. For goodness sake, SWTOR is paying people to answer the customer service inquiries...why don't these staff persons simply FORWARD suggestions to the developers? Instead, I am asked to post here, in a sea of random postings. Hence my lack of confidence that this will have any meaningful result.

Continue to flaunt your customers' time and effort in providing feedback and it won't be long until you have fewer customers than "critical mass" to sustain this game.

elitenz's Avatar


elitenz
05.08.2013 , 09:51 PM | #2
M0-T0 is known for the terrible templates and even for the wrong thing but you do get some good laughs out of it when you have a good long think .

cabled's Avatar


cabled
05.08.2013 , 11:53 PM | #3
Quote: Originally Posted by Cunobelin View Post

Why does the auto-complete feature for in-game mail not work for every character name?

I start typing a character name and see a list of auto-complete options until I hit a letter that the in-game mail system doesn't "like" and all of the auto-complete options disappear and I am left to finish typing the character's name manually.
May I ask which letter you are encountering issues with?
Tanking is a Skill - Healing is an Art - DPS is a Science

Beesodd's Avatar


Beesodd
05.09.2013 , 02:06 AM | #4 This is the last staff post in this thread.  
Hello Cunobelin,

The autocomplete should pull the names from your Guild and Friends lists. If you have an alt that's not in your guild or on your friends list, then they won't show up on the autocomplete drop-down.

If this isn't the source of the issue, as cabled asks, what letter/character are you having issues with?

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Wyrvox's Avatar


Wyrvox
03.24.2014 , 02:39 PM | #5
Why does the game not have a method for auto completion of our cross faction Legacy characters? This is a feature I would gladly pay Cartel Coins for even thou I am already a subscriber.

SettGirkkurn's Avatar


SettGirkkurn
03.25.2014 , 02:20 AM | #6
Quote: Originally Posted by Wyrvox View Post
Why does the game not have a method for auto completion of our cross faction Legacy characters? This is a feature I would gladly pay Cartel Coins for even thou I am already a subscriber.
This is basic feature and its ridiculous that you dont have your own legacy toons already added to autocomplete.
Suggesting to charge it extra is even more ridiculous...