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still unable to patch due to Error 310... please help

STAR WARS: The Old Republic > English > Customer Service
still unable to patch due to Error 310... please help
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Tnelics's Avatar


Tnelics
04.30.2013 , 08:03 PM | #1
Ive gone through the forums and tried a bunch of different solutions and I still cant patch. I would appreciate some feedback from people that had the same issue on how you fixed it.

Beruthien's Avatar


Beruthien
04.30.2013 , 09:25 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings Tnelics,

Could you please post your most recent Launcher log? Also what steps exactly have you tried so far?

Thank you!
Beruthien| BioWare Customer Service Forum Support

Tnelics's Avatar


Tnelics
04.30.2013 , 10:07 PM | #3
I've flushed my DNS, removed and re added exceptions. done tracert and ping path. removed the game and tried to reinstall, now stuck on main assets 1.... I need an updated IP to attempt that method. but customer service is not open till 1am-2pm.

Tnelics's Avatar


Tnelics
04.30.2013 , 10:15 PM | #4
2013-05-01 03:32:34 INFO -----------------------------(420)-----------------------------
2013-05-01 03:32:39 INFO SpecsHash=1526145845.3596697791
2013-05-01 03:32:39 INFO Starting patcher patch
2013-05-01 03:32:39 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-05-01 03:32:40 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-05-01 03:32:42 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-05-01 03:32:42 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=64
2013-05-01 03:32:42 INFO Manifest Loaded: patcher, current=64/upcoming=-1/required=64
2013-05-01 03:32:42 INFO ManifestState=Complete: patcher, current=64/upcoming=-1/required=64
2013-05-01 03:32:42 INFO Patch completed normally (patcher)
2013-05-01 03:32:42 INFO Patching end
2013-05-01 03:32:42 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-05-01 03:32:42 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-05-01 03:32:43 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-05-01 03:32:43 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-05-01 03:32:43 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-05-01 03:32:43 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-05-01 03:32:43 INFO Patch completed normally (eualas)
2013-05-01 03:32:43 INFO Patching end
2013-05-01 03:32:45 ERROR Promos Error: Timeout
2013-05-01 03:33:52 INFO User logs in.
2013-05-01 03:33:57 INFO Retrieving patch notes for environment [swtor]
2013-05-01 03:33:57 INFO Using environment.name [swtor], productName [retailclient]
2013-05-01 03:33:57 INFO showStreamSelectionIfNecessary, we have decided to: GoStraightToSSN
2013-05-01 03:33:57 INFO Using environment.name [swtor], productName [retailclient]
2013-05-01 03:33:57 INFO Chosen environment is swtor
2013-05-01 03:33:58 INFO Starting patch of product retailclient_swtor
2013-05-01 03:33:58 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-05-01 03:33:58 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2013-05-01 03:33:59 INFO Manifest Loaded: retailclient_swtor, current=-1/upcoming=-1/required=96
2013-05-01 03:33:59 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-05-01 03:33:59 INFO ManifestState=Dependency: retailclient_swtor, current=-1/upcoming=-1/required=96
2013-05-01 03:33:59 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-05-01 03:33:59 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2013-05-01 03:34:01 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-05-01 03:34:01 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-05-01 03:34:01 INFO This environment patches assets.
2013-05-01 03:34:01 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-05-01 03:34:01 INFO ManifestState=Dependency: retailclient_swtor, current=-1/upcoming=-1/required=96
2013-05-01 03:34:01 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-05-01 03:34:01 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-05-01 03:34:02 INFO Manifest Loaded: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-05-01 03:34:02 INFO ManifestState=Download: assets_swtor_main, current=-1/upcoming=-1/required=114
2013-05-01 03:34:02 INFO Download: http://127.0.0.1:50609/app/download.solidconfig (127.0.0.1 )
2013-05-01 03:34:02 INFO Download: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg (4.27.24.253 )
2013-05-01 03:34:03 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-05-01 03:34:03 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-05-01 03:34:04 INFO Download Checking: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-05-01 03:34:04 INFO Patching group: assets_swtor_main -1->114
2013-05-01 03:34:04 INFO Patching file: assets_swtor_main -1->0
2013-05-01 03:34:04 INFO Recognized assets_swtor_main version 0
2013-05-01 03:38:54 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...-1to0.solidpkg
2013-05-01 03:38:54 INFO Download: http://cdn-patch.swtor.com/patch/***...main_-1to0.z05 (4.27.24.253 )
2013-05-01 03:39:08 ERROR Download Stalled
2013-05-01 03:39:37 INFO User might exit during patching - Efalse,Error Text) NEtrue,Network error while downloading patch data. Retrying... (310))
2013-05-01 03:39:38 INFO User confirms exit - Efalse,Error Text) NEtrue,Network error while downloading patch data. Retrying... (310))
2013-05-01 03:39:38 INFO Patching end
2013-05-01 03:39:39 INFO Closed launcher
2013-05-01 03:58:57 INFO File info: launcher.exe size=3872440, created=7/26/2012 19:54:2, accessed=4/29/2013 1:36:12, written=4/1/2013 16:10:16

Beruthien's Avatar


Beruthien
04.30.2013 , 10:20 PM | #5 This is the last staff post in this thread.  
Greetings Tnelics,

Please restart your computer in Safe Mode with Networking, then download the latest Launcher setup file, run it over the current installation and then try the patching process again.

Also if you use SWTOR Unleashed be sure to set it to "retail" as it can interfere with patching.

Please come back to us if the issue remains.

Thank you!
Beruthien| BioWare Customer Service Forum Support

Tnelics's Avatar


Tnelics
05.01.2013 , 07:37 PM | #6
how do I know if its is SWTOR Unleashed?