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Eric Musco please enlight me

STAR WARS: The Old Republic > English > General Discussion
Eric Musco please enlight me
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Warrgames's Avatar


Warrgames
04.30.2013 , 02:32 PM | #91
Quote: Originally Posted by Blackavaar View Post
Actually, I believe they said that the new Rep would be for each Series of Packs. We're still on the Contraband Series. It's a new Pack, but the same series. So, we still don't know if they are going to go through with the new Rep for each Series thing, though they probably will regardless of our complaints.

Just FYI.

Didn't think they said series but I'll trust you. Don't care about packs didn't follow it too much.

TUXs's Avatar


TUXs
04.30.2013 , 03:03 PM | #92
Quote: Originally Posted by Andryah View Post
I see. Well, I agree that some stuff in PvP has gone unfixed yet... but I can't get too worked up about it personally. PvP is always going to get initially borked when it is changed, and players are always going to exploit it. Been that way since my first days in DaOC... so I personally came to peace with it years ago.

They'll get if fixed. And it will get broken again somewhere down the line. PvP is one of the more imperfect parts of MMOs IMO.

Meanwhile.. there is some good PvP going on in the forum.
lol - the forums always have good "PvP" (or OvO [Opinion vs Opinion])

I guess the fact that they can bring the servers down, just after a patch and during the day, to remove Bolster from Ilum to prevent 20's from gaining some XP, yet they can't fix this after weeks, leads me to think that they are very capable of "quick" fixes...but it seems to only be the case when there's a bug that benefits the players. Their silence on the whole bolster/augment exploit is deafening - the PvP team should be reassigned imo as they've more than demonstrated their inability to look beyond "metrics".

I'm more than willing to give them time - but they need to show me they're making some effort to regain my faith during that time...so far, they have not.
All warfare is based on deception. Attack him where he is unprepared, appear where you are not expected. If his forces are united, separate them. If you are far from the enemy, make him believe you are near. A leader leads by example not by force.

Pistols's Avatar


Pistols
04.30.2013 , 03:06 PM | #93
Quote: Originally Posted by TUXs View Post
lol - the forums always have good "PvP" (or OvO [Opinion vs Opinion])

I guess the fact that they can bring the servers down, just after a patch and during the day, to remove Bolster from Ilum to prevent 20's from gaining some XP, yet they can't fix this after weeks, leads me to think that they are very capable of "quick" fixes...but it seems to only be the case when there's a bug that benefits the players. Their silence on the whole bolster/augment exploit is deafening - the PvP team should be reassigned imo as they've more than demonstrated their inability to look beyond "metrics".

I'm more than willing to give them time - but they need to show me they're making some effort to regain my faith during that time...so far, they have not.
Tux, with 50,000 subscribers per server, I'm sure this will be fixed ASAP.

EricMusco's Avatar


EricMusco
04.30.2013 , 03:06 PM | #94 This is the last staff post in this thread.  
Hey everyone,

There is clearly some frustration around this but I believe there are also some misconceptions about Cathar and our intent for subscribers so I wanted to hopefully clarify some of that for you. One thing we have stressed before and one thing we will continue to do with the Cartel Market is to use it for customization and convenience options. Another goal we have stressed for the Cartel Market is to not use it as a method for pay to win.

Game Update 2.1 does introduce entirely new customization options, like the Cathar, which will require Cartel Coins in order to gain access to. Although I understand your frustration around this, we always take into consideration when pricing Cartel Market items that all subscribers receive a monthly grant of Cartel Coins. For example, if you are currently a subscriber who has a security key active on your account, you will be able to outright purchase Cathar with just one month’s worth of Cartel Coins. We also try to give you as much notice as possible around new features like this so that if it is your desire to purchase these unlocks, you will be able to do so solely through saving your monthly Cartel Coin grant.

What I think is a misconception is that this is setting a precedence that we are going to take things away from subscribers. I cannot stress enough that this is simply not something we ever intend to do. The features and functions that you pay for right now as a subscriber will remain in place. We would not, for example, suddenly require you to pay for an unlock to run more Flashpoints. On the flipside of this though, the intent of the Cartel Market is to continually add new and fun cosmetic and convenience features and in some circumstances, subscribers will have to pay Cartel Coins to access these as well. I just want to specifically call out that we will keep these cosmetic as we would certainly not want to place any of our players at a disadvantage for not spending money, AKA not implementing pay-to-win.

One thing I do want to call out for Game Update 2.1, which you will see more details on in the future (from both us and from fan sites) is that subscribers will see a substantial discount on some of the features being implemented in Game Update 2.1, such as Appearance Designer. Not only was your monthly grant kept in mind when pricing the items themselves, but overall things are far cheaper for you as a subscriber than a free-to-play or preferred status player.

I know that just the principle that subscribers are being charged for Cathar is causing some of your frustrations, but I hope that I could at least explain a bit about why and to help alleviate any concerns that we would ever take something away from subscribers.

-eric
Eric Musco | Community Manager
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TUXs's Avatar


TUXs
04.30.2013 , 03:08 PM | #95
Quote: Originally Posted by Kilora View Post
Not that it's a great excuse for "allowing" something to go unfixed --

But as a reason, it is very possible they've been working on it since it was reported. Doesn't mean they are neglecting it, nor that they are treating it poorly -- could just be a very nasty bug that is causing them bigger issues than they thought.
It is possible. But their decision to "fix" Expertise on EWH/WH gear by just removing it, leads me to believe that it's more that they themselves don't have a clue on how important Expertise is for OW encounters. It's just been a comedy of errors so far and the "fix", imo, is entirely too simple.
All warfare is based on deception. Attack him where he is unprepared, appear where you are not expected. If his forces are united, separate them. If you are far from the enemy, make him believe you are near. A leader leads by example not by force.

TUXs's Avatar


TUXs
04.30.2013 , 03:13 PM | #96
Quote: Originally Posted by EricMusco View Post
I know that just the principle that subscribers are being charged for Cathar is causing some of your frustrations, but I hope that I could at least explain a bit about why and to help alleviate any concerns that we would ever take something away from subscribers.

-eric
Charge all you like for Cat people Eric, it's the customization I feel you're screwing your subscribers on. Customization benefits you (EA) long term - yet you're charging people to do it? Penny wise, pound foolish imo. I made characters I wanted - I'm good, but you're overlooking how big this is to people.
All warfare is based on deception. Attack him where he is unprepared, appear where you are not expected. If his forces are united, separate them. If you are far from the enemy, make him believe you are near. A leader leads by example not by force.

Alec_Fortescue's Avatar


Alec_Fortescue
04.30.2013 , 03:16 PM | #97
Mr. Musco, are there any features, like hairstyles and their colors, which are not charged coins in the designer kiosk? I honestly can't name any other mmo out there which features a barber and charges for those basic cosmetic changes. Race, skin, face can be understandable.

I'd like to add that we're going to see more information about 2.1 from the fansites on Friday. Various ones should present various things.

Mr. Musco I implore you... Please, tell us if 2.1 will allow us to put our hoods down. Just this tiny detail. I can't live with this suspense and uncertainty.

Regards.
Si vis pacem, para bellum

Traditional Jedi robes please! And then I am gone from general discussion. Promise! :]
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Anzel's Avatar


Anzel
04.30.2013 , 03:16 PM | #98
Quote: Originally Posted by EricMusco View Post
Hey everyone,

There is clearly some frustration around this but I believe there are also some misconceptions about Cathar and our intent for subscribers so I wanted to hopefully clarify some of that for you. One thing we have stressed before and one thing we will continue to do with the Cartel Market is to use it for customization and convenience options. Another goal we have stressed for the Cartel Market is to not use it as a method for pay to win.

Game Update 2.1 does introduce entirely new customization options, like the Cathar, which will require Cartel Coins in order to gain access to. Although I understand your frustration around this, we always take into consideration when pricing Cartel Market items that all subscribers receive a monthly grant of Cartel Coins. For example, if you are currently a subscriber who has a security key active on your account, you will be able to outright purchase Cathar with just one month’s worth of Cartel Coins. We also try to give you as much notice as possible around new features like this so that if it is your desire to purchase these unlocks, you will be able to do so solely through saving your monthly Cartel Coin grant.

What I think is a misconception is that this is setting a precedence that we are going to take things away from subscribers. I cannot stress enough that this is simply not something we ever intend to do. The features and functions that you pay for right now as a subscriber will remain in place. We would not, for example, suddenly require you to pay for an unlock to run more Flashpoints. On the flipside of this though, the intent of the Cartel Market is to continually add new and fun cosmetic and convenience features and in some circumstances, subscribers will have to pay Cartel Coins to access these as well. I just want to specifically call out that we will keep these cosmetic as we would certainly not want to place any of our players at a disadvantage for not spending money, AKA not implementing pay-to-win.

One thing I do want to call out for Game Update 2.1, which you will see more details on in the future (from both us and from fan sites) is that subscribers will see a substantial discount on some of the features being implemented in Game Update 2.1, such as Appearance Designer. Not only was your monthly grant kept in mind when pricing the items themselves, but overall things are far cheaper for you as a subscriber than a free-to-play or preferred status player.

I know that just the principle that subscribers are being charged for Cathar is causing some of your frustrations, but I hope that I could at least explain a bit about why and to help alleviate any concerns that we would ever take something away from subscribers.

-eric
1.) Every tiny feature added to this game should not require me to be gouged. I paid for the CE. I've paid for a subscription every single month. I've bought tons of Cartel Coins. I'm not against paying extra. Not against it at all. I just don't think changing my eye color or the color of my armor should require more money out of my pocket. Want to add a new planet? Great, I'm in. Want to add a really neat new set of gear? Awesome, I'll buy. But changing my eye color from blue to green? Changing my armor from white to grey? Come on guys. Now I'm insulted.

2.) Every tiny thing added to this game does not, repeat not need to be a wild goose chase. For instance. They added HK-51. It was a pretty neat quest. You had to jump through some hoops. You had to spend some credits. You had to group with other people. Great job! But putting some colors on the Cartel Market, some in (STUPID) Cartel Packs, some are crafted? Again. This is complete nonsense. Put a color picker there. Let me use it. IMEANREALLY...
ANZEL - Master Bounty Hunter - Corbantis Galaxy - 06/23/2003
ANZEL - Bounty Hunter / Mercenary - The Corbantis Legacy - 12/13/2011
ANZEL - SWG EMU - CORE 1 Developer - 06/2006

Tsillah's Avatar


Tsillah
04.30.2013 , 03:18 PM | #99
Quote: Originally Posted by EricMusco View Post

What I think is a misconception is that this is setting a precedence that we are going to take things away from subscribers. I cannot stress enough that this is simply not something we ever intend to do. The features and functions that you pay for right now as a subscriber will remain in place.

-eric
Hi Eric,

I agree that nothing is being taken away but what I see as an unfortunate situation is that even though nothing existing is taken away, adding more and more features that are not free for sub users does mean that the sub covers a smaller percentage of the game features when you take the total of the game. I call it inflation or devaluation.

It is like in an economy where you don't get a pay raise for a number of years. You still get the same amount of money but in the total effect the buying power goes down. As the game develops and people pay subs there is an expectation that the sub also buys you new features that come out since you continually invest into the game.

I did read that there are discounts for subs so I will be watching how much that will be but please, the fact that nothing is taken away from the existing sub features is not a completely correct argument as I described above.

The 600 cartel coins that you mention I already get now and can spend them on packs or other features already. This means that I have more things to choose from and again can afford a smaller portion of the features.

My issue is therefore simply not that things are being taken away but that the comparative value of the sub compared to the whole of the game wil become smaller again. That is what concerns me. Look at the game and take what's available to f2p and what can only be bought with cartel coins and only then what's left is what a sub gets you. The more you add to f2p and the cartel shop, the less the value of my sub compared to the total game. I hope that this point is clear to you. That's a customer's point of view and so far you guys are looking at the nominal value but I don't think that's meeting customer's expectations from where I'm sitting.

But I will wait and see how good the features are, what's new and exciting about it and how much of a discount there will be for subs, because that is where you increase the value of the sub again. Let's hope you get this one right
Et In Gehenna Vixi...

Andryah's Avatar


Andryah
04.30.2013 , 03:21 PM | #100
Quote: Originally Posted by EricMusco View Post

What I think is a misconception is that this is setting a precedence that we are going to take things away from subscribers. I cannot stress enough that this is simply not something we ever intend to do. The features and functions that you pay for right now as a subscriber will remain in place. We would not, for example, suddenly require you to pay for an unlock to run more Flashpoints. On the flipside of this though, the intent of the Cartel Market is to continually add new and fun cosmetic and convenience features and in some circumstances, subscribers will have to pay Cartel Coins to access these as well. I just want to specifically call out that we will keep these cosmetic as we would certainly not want to place any of our players at a disadvantage for not spending money, AKA not implementing pay-to-win.
Suggestion to OP: sit down, carefully read and reread this paragraph until it sinks in.

It invalidates the entire premise of your original post.
The MMO player would do well to embrace the nature of reality: Everything is relative, a projection based upon a malleable set of universal laws. Reality is an elastic process in which our individual choices play an active role.