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Installation freezes

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nikosgrekos's Avatar


nikosgrekos
04.09.2013 , 11:34 PM | #1
As with some others, my installation freezes at "Main Assets 112 (4%)". I've followed the directions in another post by deleting a certain file and restarting in safe mode with networking, but no dice. Please advise.

Salahn's Avatar


Salahn
04.10.2013 , 12:13 AM | #2
Same for me

I'm using win8 and have trouble with all patches, usualy closing the launcher via Task manager (launcher is frozen so only way to close it), then restarting the launcher "bumps" the instalation along, but with 2.0 i've been getting nowhere.

I've tryed all the fixes listed on the forums to no avail, disk and memory scans were fine, ive now reinstalled windows 8 (to make sure that was not tthe problem) and couldnt even get the installer to re-install a fresh install.

nearly 24 hours after release (and a day of early access lost!) the game seems to be re-installing after disabling windows defender real time protection (not an idea fix), I'll report back if it works.

AinuKvasir's Avatar


AinuKvasir
04.10.2013 , 12:48 AM | #3
Tagging this post for notifications as well in case it gets a reply with solution before mine does.

Salahn's Avatar


Salahn
04.10.2013 , 01:52 AM | #4
nope still not working, downloads fine, but freezes on install, also clean install and 44 files need repairing while doing the clean install.

Cerimon's Avatar


Cerimon
04.10.2013 , 03:34 AM | #5 This is the last staff post in this thread.  
Hi All,

There are some steps to take to resolve this issue:
  • Run Chkdsk to make sure there are no faulty sectors on the hard drive.
  • Make sure your Anti-virus is not quarantining files. A new rule may have been generated automatically so you should check for this.
  • Boot in safe mode with networking and retry.
  • Run MemTest86+: Please see the following post for more information on running Memtest86+ and Chkdsk: http://www.swtor.com/community/showt...=1#post3954859
  • Install the game on different hard drive.
  • Install the game on different PC and transfer the files over the installed folder.
  • Please avoid overclocking, as this affects the voltage on the RAM, leading to corrupted data.
Please let us know if you have a continuing issue.

We apologize for any inconvenience caused.

Cerimon | BioWare Customer Service - Forum Support

ExtendedUniverse's Avatar


ExtendedUniverse
04.10.2013 , 04:45 AM | #6
Quote: Originally Posted by Cerimon View Post
Hi All,

There are some steps to take to resolve this issue:
  • Run Chkdsk to make sure there are no faulty sectors on the hard drive.
  • Make sure your Anti-virus is not quarantining files. A new rule may have been generated automatically so you should check for this.
  • Boot in safe mode with networking and retry.
  • Run MemTest86+: Please see the following post for more information on running Memtest86+ and Chkdsk: http://www.swtor.com/community/showt...=1#post3954859
  • Install the game on different hard drive.
  • Install the game on different PC and transfer the files over the installed folder.
  • Please avoid overclocking, as this affects the voltage on the RAM, leading to corrupted data.
Please let us know if you have a continuing issue.

We apologize for any inconvenience caused.
The reason you guys have to repeat this so many times is because it doesn't work.

The posts I've found where people HAVE solved the issue it was a solution for them only (usually pretty random) and is rarely anywhere near what's on these lists you guys post in the patcher threads.

And frankly the continuing denial that perhaps your patcher isn't the greatest and that we all have terrible systems is insulting. Not to mention the poor souls who take your advice and spend hours upon hours doing scans of this and that. I mean really, is this some bizarre way of stalling for time? Because from a few searches it's become evident that every time you guys release a major patch, all the way back to launch, apparently a bunch of people's computers suddenly have problems (not the patcher, no, it's fine). And apparently never enough to actually get someone to lean on the programmers to fix it. I suppose somewhere along the line someone did the math on what the affected pay as customers versus the time to overhaul the awful patching system, and we're the ones who came up short?


You know what? Do me a GREAT big favor. Instead of giving out patently useless advice that you've given out over and over, just go "we don't know what causes it, and I don't think anyone who is in a position to do any more than you can yourself has any interest in it".

Because it's the truth and you'll save some poor soul hours of flushing their CPU cache.exe in uploaded overwritten compatibility mode or whatever the hell gibberish you've come up with to add to that silly copy/paste list. That way you end up with TWO good deeds for the day. You're welcome.
Force-weilding ferrets.

Nidaarla's Avatar


Nidaarla
04.10.2013 , 04:56 AM | #7
Quote: Originally Posted by Cerimon View Post
Hi All,

There are some steps to take to resolve this issue:
  • Run Chkdsk to make sure there are no faulty sectors on the hard drive.
  • Make sure your Anti-virus is not quarantining files. A new rule may have been generated automatically so you should check for this.
  • Boot in safe mode with networking and retry.
  • Run MemTest86+: Please see the following post for more information on running Memtest86+ and Chkdsk: http://www.swtor.com/community/showt...=1#post3954859
  • Install the game on different hard drive.
  • Install the game on different PC and transfer the files over the installed folder.
  • Please avoid overclocking, as this affects the voltage on the RAM, leading to corrupted data.
Please let us know if you have a continuing issue.

We apologize for any inconvenience caused.
CLUELESS!!! your form letters don't work, quit stringing everyone along and fix the launcher.

Ryukana's Avatar


Ryukana
04.10.2013 , 05:12 AM | #8
Quote: Originally Posted by ExtendedUniverse View Post
The reason you guys have to repeat this so many times is because it doesn't work.

The posts I've found where people HAVE solved the issue it was a solution for them only (usually pretty random) and is rarely anywhere near what's on these lists you guys post in the patcher threads.

And frankly the continuing denial that perhaps your patcher isn't the greatest and that we all have terrible systems is insulting. Not to mention the poor souls who take your advice and spend hours upon hours doing scans of this and that. I mean really, is this some bizarre way of stalling for time? Because from a few searches it's become evident that every time you guys release a major patch, all the way back to launch, apparently a bunch of people's computers suddenly have problems (not the patcher, no, it's fine). And apparently never enough to actually get someone to lean on the programmers to fix it. I suppose somewhere along the line someone did the math on what the affected pay as customers versus the time to overhaul the awful patching system, and we're the ones who came up short?


You know what? Do me a GREAT big favor. Instead of giving out patently useless advice that you've given out over and over, just go "we don't know what causes it, and I don't think anyone who is in a position to do any more than you can yourself has any interest in it".

Because it's the truth and you'll save some poor soul hours of flushing their CPU cache.exe in uploaded overwritten compatibility mode or whatever the hell gibberish you've come up with to add to that silly copy/paste list. That way you end up with TWO good deeds for the day. You're welcome.
I try to avoid internet rage, but I'll bite on this one. The reason they put that list up is to rule out anything else.

Look at it this way: Pretend, unbeknownst to anyone, your RAM is one foot in the grave. You don't know it, because the only time it manifests is when you're trying to patch. So your launcher hangs. CS doesn't tell you to run a memtest, so you don't. As a result, you've got a CS droid pulling out it's fiber optic weave trying to figure out what's wrong with the game, when it's really just an unknown case of bad RAM.

If you ran the memtest at the start, you find some bad memory, you order some new RAM, CS is able to spend time working on things they can actually control, instead of fretting over everyone's bad memory/bad hard drive/bad internet/bad anything that isn't the game itself. When they put these standardized troubleshooting lists out, they don't expect it to fix that many issues, but they do expect it to narrow down the diagnostic possibilities to things they CAN do something about.

Also, click the spoiler to read how I fixed mine...
Spoiler