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Information Request: Crashing to Desktop

STAR WARS: The Old Republic > English > Customer Service
Information Request: Crashing to Desktop
First BioWare Post First BioWare Post

OwenBrooks's Avatar


OwenBrooks
01.20.2013 , 07:03 PM | #761
For those running 32 bit OS on Vista or Windows 7 to likely stop the crashes that people experience after 1 - 2 hours
Spoiler


For Windows XP 32 Bit
Spoiler

QuiDonJorn's Avatar


QuiDonJorn
01.20.2013 , 07:50 PM | #762
Quote: Originally Posted by OwenBrooks View Post
For those running 32 bit OS on Vista or Windows 7 to likely stop the crashes that people experience after 1 - 2 hours
Spoiler


For Windows XP 32 Bit
Spoiler
Alright, I am trying this. I have a question though.
Will this just prolong the time it takes to crash? Or will this alleviate the crashes altogether?
Thanks in advance.

OwenBrooks's Avatar


OwenBrooks
01.20.2013 , 08:34 PM | #763
With no two computer setups are the same (some maybe similar) it is unknown, some have reported no crashing, some occasional, some no change, it really depends on why it is crashing in the first place but this is a setting that helps most affected by this sort of crash.

Some 32 bit users also get no crashes and do not have an issue playing.

The problem encountered is more a user environment issue and this user environment can be affected by bios settings and what remapping occures from those settings, Amount of Ram one has is mostly irrelevant, this is why windows created pagefiles.

Sketchet's Avatar


Sketchet
01.21.2013 , 10:18 AM | #764
shadowlands
every character
random times from after only a few minuts of play or several hours

I will often get a slowdown fallowed by my computer loading like crazy than crash to desktop somtimes with a windows error log most of the time nothing at all.
the 50000 word limit would not let me post all the needed information from DxDiag

as I could not find a way to copy the data from eventvwr here is a break down
------------------
Eventvwr- Aulting Application swtor.exe, version 1.0.0.0, faulting module Ernel32.dll, 5.1.2600.6293, fault address 0x00012fd3.
===============================

------------------
System Information
------------------
Time of this report: 1/21/2013, 08:49:15
Machine name: ROBIN-GAMER
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120821-1629)
Language: English (Regional Setting: English)
System Manufacturer: XFX78I
System Model: XFX nForce 780i 3-Way SLI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs)
Memory: 2814MB RAM
Page File: 785MB used, 3915MB available
Windows Dir: C:\windows
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 280
Manufacturer: NVIDIA
Chip type: GeForce GTX 280
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E1&SUBSYS_12843842&REV_A1
Display Memory: 1024.0 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0013.0681 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2012 07:28:00, 4494208 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 9/23/2012 07:28:00, 12557728 bytes
Device Identifier: {D7B71E3E-46A1-11CF-5B59-893200C2CB35}
Vendor ID: 0x10DE
Device ID: 0x05E1
SubSys ID: 0x12843842
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.

ChristianPreachr's Avatar


ChristianPreachr
01.21.2013 , 10:25 AM | #765
Quote: Originally Posted by QuiDonJorn View Post
Alright, I am trying this. I have a question though.
Will this just prolong the time it takes to crash? Or will this alleviate the crashes altogether?
Thanks in advance.
It's allowing the game to use more memory to satisfy its hunger. It's just biding time. Yes, it will still crash until the bug is fixed. It will just take longer. How much longer is depending on the numerous variables.

Sketchet's Avatar


Sketchet
01.21.2013 , 10:28 AM | #766
Quote: Originally Posted by QuiDonJorn View Post
Alright, I am trying this. I have a question though.
Will this just prolong the time it takes to crash? Or will this alleviate the crashes altogether?
Thanks in advance.
the boot.ini is blank how do i get it to show information I have show hidden files on. It lets me highlight unseen text but thats all I can do with it. I have not seen my xp cd in years so a system reinstall is probably not going to happen.

OwenBrooks's Avatar


OwenBrooks
01.21.2013 , 11:04 AM | #767
Quote: Originally Posted by Sketchet View Post
the boot.ini is blank how do i get it to show information I have show hidden files on. It lets me highlight unseen text but thats all I can do with it. I have not seen my xp cd in years so a system reinstall is probably not going to happen.
Was this blank from the word go ? and can xp boot up correctly ? if it boots correctly are you sure you have opened boot.ini ?

two links but you will need a xp cd to rebuild a boot.ini, that is why a backup is recommended in above post.

http://support.microsoft.com/kb/289022

http://support.microsoft.com/kb/330184

QuiDonJorn's Avatar


QuiDonJorn
01.21.2013 , 01:09 PM | #768
Quote: Originally Posted by ChristianPreachr View Post
It's allowing the game to use more memory to satisfy its hunger. It's just biding time. Yes, it will still crash until the bug is fixed. It will just take longer. How much longer is depending on the numerous variables.
Yeah, you're right. I think it actually made it worse.
This time it locked up the whole system and showed a blue screen with a crash report on it, then pc rebooted.

Thats it for me. Not paying them anymore. LotRo it is then.
Adios Bioware, your game is terrible.

BiiBaa's Avatar


BiiBaa
01.21.2013 , 07:01 PM | #769
Name of server. res ec.
Name of character(s) affected. all
Frequency of crashing – how many crashes, how often? every time i choose to play esseless
Any potentially helpful information about crash triggers, what you are doing before a crash, etc. then at the end of esseless then it begin to go to hyperspace it jsut shut it self down...
Your DXDiag in spoiler tags

Spoiler

Zastio's Avatar


Zastio
01.22.2013 , 02:54 PM | #770
Quote: Originally Posted by BiiBaa View Post
Name of server. res ec.
Name of character(s) affected. all
Frequency of crashing – how many crashes, how often? every time i choose to play esseless
Any potentially helpful information about crash triggers, what you are doing before a crash, etc. then at the end of esseless then it begin to go to hyperspace it jsut shut it self down...
Your DXDiag in spoiler tags

Spoiler
Hey dude check out my post from earlier I found a fix that might help for you and others.