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Unable to login

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HeavenlySaven's Avatar


HeavenlySaven
01.18.2013 , 01:06 AM | #1
I tried login but it keeps saying login service is currently not available for the whole day.

Beruthien's Avatar


Beruthien
01.18.2013 , 01:08 AM | #2 This is the last staff post in this thread.  
Greetings HeavenlySaven,

Please try the troubleshooting steps below and attempt to log in after every step as anyone of these could resolve the issue.
  • Ensure that your computers and accounts date, time and time zone are set correctly.
  • Try flushing your DNS cache.(When doing this make sure you run the cmd as administrator.)
  • If you see a patch folder in the game installation folder when the launcher is closed please delete it.
  • Remove and re-add firewall and antivirus exceptions for SWTOR.exe and Launcher.exe.
  • Run FixLauncer.
  • Download the launcher installation file from www.swtor.com/download and run it over the current installation.
If these steps do not resolve the issue please come back to us.

I hope this helps!
Beruthien| BioWare Customer Service Forum Support

OwenBrooks's Avatar


OwenBrooks
01.18.2013 , 01:08 AM | #3
Quote: Originally Posted by HeavenlySaven View Post
I tried login but it keeps saying login service is currently not available for the whole day.
The below launcher log will also help finding why

Quote: Originally Posted by Beruthien View Post
Greetings Xzenowulf,

Could you please post your most recent Launcher log?

Thank you!

HeavenlySaven's Avatar


HeavenlySaven
01.18.2013 , 01:21 AM | #4
Beruthien, I did what you said but still can't

My log is below:

2013-01-18 10:19:42 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 2:19:37, written=7/26/2012 11:54:2
2013-01-18 10:19:42 INFO -----------------------------(-480)-----------------------------
2013-01-18 10:19:43 INFO SpecsHash=1487962378.1361735591
2013-01-18 10:20:46 ERROR Failed login server pping tests (-10060).
2013-01-18 10:20:46 ERROR Going Offline
2013-01-18 10:20:59 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 10:20:59 INFO Closed launcher
2013-01-18 10:21:05 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 2:19:37, written=7/26/2012 11:54:2
2013-01-18 10:21:05 INFO -----------------------------(-480)-----------------------------
2013-01-18 10:21:06 INFO SpecsHash=1487962378.1361735591
2013-01-18 10:22:09 ERROR Failed login server pping tests (-10060).
2013-01-18 10:22:09 ERROR Going Offline
2013-01-18 10:26:20 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 10:26:20 INFO Closed launcher
2013-01-18 10:31:41 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 2:19:37, written=7/26/2012 11:54:2
2013-01-18 10:31:41 INFO -----------------------------(-480)-----------------------------
2013-01-18 10:31:42 INFO SpecsHash=1487962378.1361735591
2013-01-18 10:32:45 ERROR Failed login server pping tests (-10060).
2013-01-18 10:32:45 ERROR Going Offline
2013-01-18 10:34:48 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 10:34:48 INFO Closed launcher
2013-01-18 14:47:34 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 6:47:28, written=7/26/2012 11:54:2
2013-01-18 14:47:34 INFO -----------------------------(-480)-----------------------------
2013-01-18 14:47:35 INFO SpecsHash=1487962378.1361735591
2013-01-18 14:48:38 ERROR Failed login server pping tests (-10060).
2013-01-18 14:48:38 ERROR Going Offline
2013-01-18 14:50:24 INFO Closed launcher
2013-01-18 14:52:07 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 6:47:28, written=7/26/2012 11:54:2
2013-01-18 14:52:07 INFO -----------------------------(-480)-----------------------------
2013-01-18 14:52:08 INFO SpecsHash=1487962378.1361735591
2013-01-18 14:52:21 INFO User presses exit - Efalse,Error Text) NEfalse,Network error. Check your internet connection)
2013-01-18 14:52:21 INFO Closed launcher
2013-01-18 14:52:39 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 6:47:28, written=7/26/2012 11:54:2
2013-01-18 14:52:39 INFO -----------------------------(-480)-----------------------------
2013-01-18 14:52:40 INFO SpecsHash=1487962378.1361735591
2013-01-18 14:53:43 ERROR Failed login server pping tests (-10060).
2013-01-18 14:53:43 ERROR Going Offline
2013-01-18 14:54:03 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 14:54:03 INFO Closed launcher
2013-01-18 14:54:08 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 6:47:28, written=7/26/2012 11:54:2
2013-01-18 14:54:08 INFO -----------------------------(-480)-----------------------------
2013-01-18 14:54:09 INFO SpecsHash=1487962378.1361735591
2013-01-18 14:55:12 ERROR Failed login server pping tests (-10060).
2013-01-18 14:55:12 ERROR Going Offline
2013-01-18 14:55:32 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 14:55:32 INFO Closed launcher
2013-01-18 14:56:37 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 6:47:28, written=7/26/2012 11:54:2
2013-01-18 14:56:37 INFO -----------------------------(-480)-----------------------------
2013-01-18 14:56:38 INFO SpecsHash=1487962378.1361735591
2013-01-18 14:57:41 ERROR Failed login server pping tests (-10060).
2013-01-18 14:57:41 ERROR Going Offline
2013-01-18 14:58:18 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 14:58:18 INFO Closed launcher
2013-01-18 15:02:41 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 6:47:28, written=7/26/2012 11:54:2
2013-01-18 15:02:41 INFO -----------------------------(-480)-----------------------------
2013-01-18 15:02:42 INFO SpecsHash=1487962378.1361735591
2013-01-18 15:03:45 ERROR Failed login server pping tests (-10060).
2013-01-18 15:03:45 ERROR Going Offline
2013-01-18 15:10:57 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 15:10:57 INFO Closed launcher
2013-01-18 15:11:02 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 6:47:28, written=7/26/2012 11:54:2
2013-01-18 15:11:03 INFO -----------------------------(-480)-----------------------------
2013-01-18 15:11:04 INFO SpecsHash=1487962378.1361735591
2013-01-18 15:12:07 ERROR Failed login server pping tests (-10060).
2013-01-18 15:12:07 ERROR Going Offline
2013-01-18 15:12:31 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 15:12:31 INFO Closed launcher
2013-01-18 15:14:15 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 7:14:6, written=7/26/2012 11:54:2
2013-01-18 15:14:15 INFO -----------------------------(-480)-----------------------------
2013-01-18 15:14:15 INFO SpecsHash=1487962378.1361735591
2013-01-18 15:15:19 ERROR Failed login server pping tests (-10060).
2013-01-18 15:15:19 ERROR Going Offline
2013-01-18 15:16:40 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 15:16:40 INFO Closed launcher
2013-01-18 15:18:14 INFO File info: launcher.exe size=2512760, created=12/24/2012 3:14:18, accessed=1/18/2013 7:14:6, written=7/26/2012 11:54:2
2013-01-18 15:18:14 INFO -----------------------------(-480)-----------------------------
2013-01-18 15:18:14 INFO SpecsHash=1487962378.1361735591
2013-01-18 15:19:18 ERROR Failed login server pping tests (-10060).
2013-01-18 15:19:18 ERROR Going Offline

OwenBrooks's Avatar


OwenBrooks
01.18.2013 , 01:24 AM | #5
Are you with singnet/singtel per chance ?

HeavenlySaven's Avatar


HeavenlySaven
01.18.2013 , 01:25 AM | #6
yes I am under singtel

OwenBrooks's Avatar


OwenBrooks
01.18.2013 , 01:27 AM | #7
Quote: Originally Posted by HeavenlySaven View Post
yes I am under singtel
Please see this thread, http://www.swtor.com/community/showt...=587200&page=3

If you run a tracert to launchpad.swtor.com and you reach dft-gw.customer.alter.net [152.179.164.162] and then fails to respond, you are affected by the same thing.

HeavenlySaven's Avatar


HeavenlySaven
01.18.2013 , 01:35 AM | #8
yes. I am having that. so what is the solution to that?

OwenBrooks's Avatar


OwenBrooks
01.18.2013 , 01:36 AM | #9
Quote: Originally Posted by HeavenlySaven View Post
yes. I am having that. so what is the solution to that?
I would talk to Singtel it looks like a routing issue, which is why I get past 152.179.164.162 fine but you do not.

For CS this could also occur within Alter.net and this 152.179.164.162 router or this 159.153.92.82 router does not know how to route the packets correctly back to the singtel network.

Voyz's Avatar


Voyz
01.18.2013 , 05:07 AM | #10
I'm having the same issue with Singnet. They are checking the issue.