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OwenBrooks's Avatar


OwenBrooks
01.17.2013 , 10:16 PM | #21
Quote: Originally Posted by maharajafreak View Post
still can't login
Can you have a look at the latest launcher log to see if anything has changed, maybe post up a new one after all the things we have tried.

maharajafreak's Avatar


maharajafreak
01.17.2013 , 10:21 PM | #22
2013-01-18 00:03:41 INFO File info: launcher.exe size=2512760, created=1/17/2013 13:53:14, accessed=1/17/2013 15:49:34, written=7/26/2012 11:54:2
2013-01-18 00:03:41 INFO -----------------------------(-480)-----------------------------
2013-01-18 00:03:43 INFO SpecsHash=20943997.1970102988
2013-01-18 00:04:44 ERROR Failed login server pping tests (-10060).
2013-01-18 00:04:44 ERROR Going Offline
2013-01-18 00:05:28 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 00:05:28 INFO Closed launcher
2013-01-18 00:20:02 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/17/2013 16:15:51, written=7/26/2012 17:36:44
2013-01-18 00:20:03 INFO -----------------------------(-480)-----------------------------
2013-01-18 00:20:06 INFO SpecsHash=20943997.1970102988
2013-01-18 00:21:25 ERROR Failed login server pping tests (-10060).
2013-01-18 00:21:25 ERROR Going Offline
2013-01-18 00:32:32 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 00:32:32 INFO Closed launcher
2013-01-18 00:32:38 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/17/2013 16:32:34, written=7/26/2012 17:36:44
2013-01-18 00:32:38 INFO -----------------------------(-480)-----------------------------
2013-01-18 00:32:39 INFO SpecsHash=20943997.1970102988
2013-01-18 00:33:41 ERROR Failed login server pping tests (-10060).
2013-01-18 00:33:41 ERROR Going Offline
2013-01-18 00:34:45 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 00:34:45 INFO Closed launcher
2013-01-18 00:43:53 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/17/2013 16:32:40, written=7/26/2012 17:36:44
2013-01-18 00:43:53 INFO -----------------------------(-480)-----------------------------
2013-01-18 00:43:56 INFO SpecsHash=20943997.1970102988
2013-01-18 00:44:57 ERROR Failed login server pping tests (-10060).
2013-01-18 00:44:57 ERROR Going Offline
2013-01-18 00:47:08 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 00:47:08 INFO Closed launcher
2013-01-18 01:48:12 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/17/2013 17:48:2, written=7/26/2012 17:36:44
2013-01-18 01:48:12 INFO -----------------------------(-480)-----------------------------
2013-01-18 01:48:15 INFO SpecsHash=20943997.1970102988
2013-01-18 01:49:16 ERROR Failed login server pping tests (-10060).
2013-01-18 01:49:16 ERROR Going Offline
2013-01-18 01:49:30 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit

maharajafreak's Avatar


maharajafreak
01.17.2013 , 10:24 PM | #23
2013-01-18 07:25:48 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/17/2013 23:22:0, written=7/26/2012 17:36:44
2013-01-18 07:25:48 INFO -----------------------------(-480)-----------------------------
2013-01-18 07:25:50 INFO SpecsHash=20943997.1970102988
2013-01-18 07:26:51 ERROR Failed login server pping tests (-10060).
2013-01-18 07:26:51 ERROR Going Offline
2013-01-18 07:31:54 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 07:31:54 INFO Closed launcher
2013-01-18 10:38:50 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/18/2013 2:31:17, written=7/26/2012 17:36:44
2013-01-18 10:38:50 INFO -----------------------------(-480)-----------------------------
2013-01-18 10:38:53 INFO SpecsHash=20943997.1970102988
2013-01-18 10:39:54 ERROR Failed login server pping tests (-10060).
2013-01-18 10:39:54 ERROR Going Offline
2013-01-18 11:02:06 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 11:02:06 INFO Closed launcher
2013-01-18 11:02:18 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/18/2013 2:38:53, written=7/26/2012 17:36:44
2013-01-18 11:02:18 INFO -----------------------------(-480)-----------------------------
2013-01-18 11:02:20 INFO SpecsHash=20943997.1970102988
2013-01-18 11:03:21 ERROR Failed login server pping tests (-10060).
2013-01-18 11:03:21 ERROR Going Offline
2013-01-18 11:03:25 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 11:03:25 INFO Closed launcher
2013-01-18 11:04:48 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/18/2013 3:4:20, written=7/26/2012 17:36:44
2013-01-18 11:04:48 INFO -----------------------------(-480)-----------------------------
2013-01-18 11:04:50 INFO SpecsHash=20943997.1970102988
2013-01-18 11:05:51 ERROR Failed login server pping tests (-10060).
2013-01-18 11:05:51 ERROR Going Offline
2013-01-18 11:08:11 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2013-01-18 11:08:11 INFO Closed launcher
2013-01-18 11:14:27 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=1/18/2013 3:4:20, written=7/26/2012 17:36:44
2013-01-18 11:14:27 INFO -----------------------------(-480)-----------------------------
2013-01-18 11:14:29 INFO SpecsHash=0.0
2013-01-18 11:15:21 ERROR Promos Error: Timeout
2013-01-18 11:16:04 ERROR Failed login server pping tests (-10060).
2013-01-18 11:16:04 ERROR Going Offline

Beruthien's Avatar


Beruthien
01.17.2013 , 10:24 PM | #24 Click here to go to the next staff post in this thread. Next  
Greetings maharajafreak,

Are you by any chance running SWTOR unleashed or Daemon tools?

Also could you try launching the game from a different/new Windows User profile?

Thank you!
Beruthien| BioWare Customer Service Forum Support

OwenBrooks's Avatar


OwenBrooks
01.17.2013 , 10:46 PM | #25
I just tried a tracert to 159.153.92.48 and it responded fine.

maharajafreak's tracert gets to 152.179.164.162 dft-gw.customer.alter.net same as mine however I can go onto

159.153.92.82
then
159.153.92.48 ----- Launchpad

CS, Question is why can't he, routing error ? What do you think ?

maharajafreak this points to the problem not being on your computer, it would appear that packets to/from 159.153.92.82 do not know how to get back to you.

Edit - To cover both bases it may pay to ring your ISP and ask them to test from within their network as well.

maharajafreak's Avatar


maharajafreak
01.18.2013 , 12:28 AM | #26
still can't login

OwenBrooks's Avatar


OwenBrooks
01.18.2013 , 12:30 AM | #27
Quote: Originally Posted by maharajafreak View Post
still can't login
Have you talked to your ISP as well ? It could also be on their end.

I am not sure CS has seen the above post yet.

Beruthien's Avatar


Beruthien
01.18.2013 , 12:41 AM | #28 This is the last staff post in this thread.  
Greetings,

This definitely looking like a local connection issue as we have covered almost everything else possible. The only thing I can think of that is left is resetting your password, as it has helped in some cases.

If the issue still remains after this I would contact your ISP and advise them that you can provide Traceroute/PathPing for the issue.

Thank you!
Beruthien| BioWare Customer Service Forum Support

OwenBrooks's Avatar


OwenBrooks
01.18.2013 , 12:47 AM | #29
Here is my tracert where it responds correctly to the same destination, last 3 lines is most relevant to compare to your tracert where the last 2 hops fail.

we both reach here - dft-gw.customer.alter.net [152.179.164.162]
Spoiler

maharajafreak's Avatar


maharajafreak
01.18.2013 , 05:41 AM | #30
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert 175.45.88.182

Tracing route to 175.45.88.182 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms app.singnet.com.sg [192.168.1.254]
2 * * * Request timed out.
3 3 ms 3 ms 3 ms 202.166.123.50
4 1 ms 1 ms 1 ms 202.166.123.49
5 1 ms 1 ms 1 ms xe-11-2-0.budweiser.singnet.com.sg [202.166.122.
50]
6 2 ms 1 ms 2 ms 202.166.123.58
7 1 ms 2 ms 2 ms 203.208.190.57
8 2 ms 2 ms 1 ms ge-1-1-9-0.sngc3-dr1.ix.singtel.com [203.208.182
.133]
9 182 ms 229 ms 189 ms 203.208.178.206
10 190 ms 182 ms 295 ms ge-4-0-0-0.plapx-dr1.ix.singtel.com [203.208.149
.5]
11 185 ms 172 ms 182 ms paix.he.net [198.32.176.20]
12 192 ms 196 ms 199 ms 10gigabitethernet3-4.core1.sjc1.he.net [72.52.92
.114]
13 197 ms 184 ms 195 ms vocus.gigabitethernet2-13.core1.sjc1.he.net [64.
71.184.46]
14 354 ms 348 ms 342 ms ten-0-2-0-1.cor01.sjc01.ca.VOCUS.net [114.31.199
.190]
15 389 ms 386 ms 390 ms ten-0-5-0-0.cor01.syd04.nsw.VOCUS.net.au [114.31
.199.37]
16 335 ms 334 ms 329 ms ten-0-0-0-0.cor03.syd03.nsw.VOCUS.net.au [175.45
.72.119]
17 393 ms 382 ms 391 ms ten-1-3-0.cor02.syd03.nsw.VOCUS.net.au [175.45.7
2.121]
18 389 ms 398 ms 393 ms bioware.cust.bdr02.syd01.nsw.VOCUS.net.au [119.1
61.90.198]
19 340 ms 342 ms 348 ms 175.45.88.182

Trace complete.

C:\Documents and Settings\Administrator>