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Login Service unavailble .. Please Help...

STAR WARS: The Old Republic > English > Customer Service
Login Service unavailble .. Please Help...
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Captnsaveaho's Avatar


Captnsaveaho
01.07.2013 , 02:16 PM | #1
I cancelled my subscription a few months ago... Tried to log back in recently to start playing again but it is saying login service unavailble... i tried adding a subscription plan... uninstalling and re downloading the game... but it still says the same thing.. Please Help.. when i cal customer service im on the line for an hour and no one picks up...

Bronholz's Avatar


Bronholz
01.07.2013 , 02:27 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings Kruick,

Thanks for contacting us.

There are a few steps below that I would like you to try:
  • Checking the time and date are correct on your computer
  • Checking that the Time Zone on your computer matches that set under your account on www.swtor.com
  • Downloading the latest available version of the launcher from here: www.swtor.com/download
  • Adding the launcher (launcher.exe) and the game client (swtor.exe) to the exceptions list for your Firewall/Anti-Virus.
  • Removing all the information from the launcher(email address e.t.c) un-checking the 'Remember this account' box and re-entering your details
  • Flushing your DNS cache
Please try the above and let us know if they have an effect on the issue.

Thanks for your patience.
Bronholz | BioWare Customer Service Forum Support

Captnsaveaho's Avatar


Captnsaveaho
01.07.2013 , 03:00 PM | #3
Yah it was my Firewall... thanks downloading patch now....

Bronholz's Avatar


Bronholz
01.07.2013 , 03:02 PM | #4 This is the last staff post in this thread.  
I'm glad to hear that you were able to resolve the issue.

If you encounter any other issues or require further assistance please don't hesitate to contact us again.

Thanks.
Bronholz | BioWare Customer Service Forum Support