Khilia Posted October 17, 2012 Share Posted October 17, 2012 not fixed for me. I only have 2300 coins counted despite being subbed from the start mainly with pre-paid cards. Not to mention 1000 coins were from the CE alone. Link to comment Share on other sites More sharing options...
tanktest Posted October 24, 2012 Share Posted October 24, 2012 (edited) not fixed for me. I only have 2300 coins counted despite being subbed from the start mainly with pre-paid cards. Not to mention 1000 coins were from the CE alone. I have two accounts and having kinda same issue i use game cards , no sub active on my account till to day when i started a sud it gave more coins but i had stacked time till 3/2013 and have been palying on borh accounts from eailer access,,, what i find strange is both accounts have been active sense dec both were per orders and both have time stocked sense day one, i bought time for them when it would let me . I trtied to call the 800 number but they don't know there but form a hole in the ground and tried to tell me somethnig about the 30 day free thing ... that came with the game, i have no idea what he meant ... But one account has 2700 and the other has 2750 imo they both should have same no idea why , the 800 number doesn't know jack ... the CS guy there actted like he didint wanted help any way .. and i told him to not send me a email he did any way lol Edited October 24, 2012 by tanktest Link to comment Share on other sites More sharing options...
DPCummerbund Posted October 24, 2012 Share Posted October 24, 2012 I have two accounts and having kinda same issue i use game cards , no sub active on my account till to day when i started a sud it gave more coins but i had stacked time till 3/2013 and have been palying on borh accounts from eailer access,,, what i find strange is both accounts have been active sense dec both were per orders and both have time stocked sense day one, i bought time for them when it would let me . I trtied to call the 800 number but they don't know there but form a hole in the ground and tried to tell me somethnig about the 30 day free thing ... that came with the game, i have no idea what he meant ... But one account has 2700 and the other has 2750 imo they both should have same no idea why , the 800 number doesn't know jack ... the CS guy there actted like he didint wanted help any way .. and i told him to not send me a email he did any way lol I just want to point out that If 500 coins is worth roughly $5.00 (based on MMO averages reported in this forum), then 50 points is worth about 50 cents. If you used a cell phone, it probably cost you more in minutes than you will get back in Cartel Coins. Link to comment Share on other sites More sharing options...
JimG Posted October 24, 2012 Share Posted October 24, 2012 I trtied to call the 800 number but they don't know there but form a hole in the ground and tried to tell me somethnig about the 30 day free thing ... that came with the game, i have no idea what he meant ... I wouldn't waste time with the 800 number.....phone CS people aren't very helpful for any company. I would just send in an email to support@swtor.com. I've gotten some things resolved very quickly that way. Link to comment Share on other sites More sharing options...
Jacen_Starsolo Posted November 19, 2012 Share Posted November 19, 2012 There's a thread with a yellow names replying in it. Basically they don't care to look into this problem. Link to comment Share on other sites More sharing options...
Nemmar Posted November 19, 2012 Share Posted November 19, 2012 The account payment never accepted my card so i always used game cards. I got my points just fine. Hopefully my card works now. I will have to try again. Link to comment Share on other sites More sharing options...
Andryah Posted November 19, 2012 Share Posted November 19, 2012 (edited) I have played since launch and only entered 60 day time cards and I have 0 cartel coins. Why? There's a thread with a yellow names replying in it. Basically they don't care to look into this problem. I have played since launch and only entered 60 day time cards as well. I received all the cartel coins I was expecting. Anyone having an issue....take it up with customer service. That is what they are there for. Edited November 19, 2012 by Andryah Link to comment Share on other sites More sharing options...
ShepardSpock Posted November 20, 2012 Share Posted November 20, 2012 I have played since launch and only entered 60 day time cards as well. I received all the cartel coins I was expecting. Anyone having an issue....take it up with customer service. That is what they are there for. So now it's only people who lick their boots that get the coins while on time cards we see. Link to comment Share on other sites More sharing options...
Odjii Posted November 20, 2012 Share Posted November 20, 2012 I'm in the same boat but support hasn't helped me one bit. Link to comment Share on other sites More sharing options...
MrToxin Posted November 20, 2012 Share Posted November 20, 2012 I also used Game Time Card and I also got 0 cartel coins. A lot of people have my issue, and I really hope BW fixes this asap. It's been 5 days already. Link to comment Share on other sites More sharing options...
Squeets Posted November 20, 2012 Share Posted November 20, 2012 Probably just a bug in the system. Don't sweat it. That doesn't make it ok... By the time Bioware support gives him his cartel coins all the items he gets from the packs won't even be worth anything if he intends to sell them. Link to comment Share on other sites More sharing options...
KurganNazzir Posted November 20, 2012 Share Posted November 20, 2012 I have only ever used GTC and I got all of my coins. As much as it may suck, the best course of action if you are missing coins is to call customer service to get it straightened out. Link to comment Share on other sites More sharing options...
seatown Posted November 20, 2012 Share Posted November 20, 2012 Quick question: were subscribers supposed to get an extra 1500 coins when f2p hit? I had roughly 700 or so saved up before f2p but when f2p launched i only got 1500, and not the 700ish i had saved up. I only ask because i swear i remember there being something about them giving us 1500 when it launched. I also pay with GTC. Now I realize I may be wrong (thats why im asking) Link to comment Share on other sites More sharing options...
jersyiii Posted November 20, 2012 Share Posted November 20, 2012 i have the same problem : added 60 days => 0 coins the silence of bioware since release of this patch is also ridiculous, so far for communicating prolly to busy celebrating with the money that has been flowing in from the coins Link to comment Share on other sites More sharing options...
KurganNazzir Posted November 20, 2012 Share Posted November 20, 2012 Quick question: were subscribers supposed to get an extra 1500 coins when f2p hit? I had roughly 700 or so saved up before f2p but when f2p launched i only got 1500, and not the 700ish i had saved up. I only ask because i swear i remember there being something about them giving us 1500 when it launched. I also pay with GTC. Now I realize I may be wrong (thats why im asking) 250 was given for people being subbed at the switch to F2P, if that's what you mean; it is listed in your cartel coins acct as: Free-to-Play Launch Reward: 250 Cartel Coins. Your account should list all of what you were entitled to. Link to comment Share on other sites More sharing options...
seatown Posted November 20, 2012 Share Posted November 20, 2012 ty for the reply, see i was wrong. Link to comment Share on other sites More sharing options...
BounceDK Posted November 20, 2012 Share Posted November 20, 2012 Started as F2P but subbed and got 525 coins. Not sure what to spend them on however Link to comment Share on other sites More sharing options...
augustgrace Posted November 20, 2012 Share Posted November 20, 2012 I'm in the same boat. Sent an email off to support, I'll update when they respond. I prefer using the time cards, but I'll switch to a sub if necessary, just would be nice if they'd be open with us. Link to comment Share on other sites More sharing options...
augustgrace Posted November 24, 2012 Share Posted November 24, 2012 Got a reply from CS today. There is a known issue with 60 day cards not awarding cartel coins, and it should be corrected during next weeks maintenance. "Thank you for contacting us regarding your Complimentary Cartel Coins. We are aware that some of our players have expressed concern about the number of Complimentary Cartel Coins granted to them at the launch of Free-to-Play. We have investigated all the reports we received and can now confirm that if you used a 60-Day Game Time Card as a Subscription payment method, you may not have received the correct amount of Complimentary Cartel Coins due to you. We apologize for any inconvenience caused and any mixed messaging you may previously have received on this matter. We will resolve this issue next week as part of our standard maintenance window and all affected players should then automatically receive the correct amount of Complimentary Cartel Coins due to them. If after this additional grant you still feel that the total of Cartel Coins you received was less than you expected, we would ask you to please create a new ticket outlining your concerns and an advisor will investigate on your behalf as quickly as possible. For more information on Cartel Coins and the Free-to-Play option, please see this news article on our website: http://www.swtor.com/info/news/news-article/20121016 or visit our dedicated help center section: http://www.swtor.com/support/helpcenter/6449 Should you require further assistance with any other issues, please do not hesitate to contact us again." Link to comment Share on other sites More sharing options...
AshlaBoga Posted November 24, 2012 Share Posted November 24, 2012 I've only bought the game and used Time Cards and I got 1800 coins at F2P launch. That's without Digital Deluxe, Custom Edition or anything like that. Link to comment Share on other sites More sharing options...
starbuckone Posted November 24, 2012 Share Posted November 24, 2012 I have played since launch and only entered 60 day time cards and I have 0 cartel coins. Why? you get your coins when you resub Link to comment Share on other sites More sharing options...
augustgrace Posted November 27, 2012 Share Posted November 27, 2012 An update- Support said my coins would be added after maintenance, still don't have them. Off to email them again Link to comment Share on other sites More sharing options...
itsmymillertime Posted November 27, 2012 Author Share Posted November 27, 2012 As the OP, to update my situation. I got all the coins I was promised and had no issues. I guess some people with time cards were affected, but not all. Link to comment Share on other sites More sharing options...
Kirameki Posted November 27, 2012 Share Posted November 27, 2012 See http://www.swtor.com/community/showthread.php?t=557644 for some CS/GM replies on this issue. Link to comment Share on other sites More sharing options...
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