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02.08.2013 , 11:17 PM | #2 This is the last staff post in this thread.  
Greetings snoopdogbaby,

I can assure you that your ticket is active and is in queue for review. Our in-game team will contact you as soon as they reach your ticket in queue.

We apologize for the delay, but I can assure you that you will be contacted as soon as possible.

Please don't hesitate to come back to us if you have any further questions.

Thank you!
Beruthien| BioWare Customer Service Forum Support