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DeanHead's Avatar

01.29.2013 , 06:36 AM | #7
The response time for in-game ticket is lacking at best. It tend to take 2 weeks to get a response, and generally the response is not helpful.

WHen the issue of missing schematics was occurring the first part of December I submitted a ticket. I received a response 2 weeks after the patch fixed the issue and the CR that answered the ticket stated he could find no problems with my reshear/schematics in the logs. The resonse came 3 weeks after the issue was reported.

With this Cartle Coin issue, I have submitted a ticket and no one has of yet responded to it.

Bioware needs to remember "Keep the Customer happy, especially the paying ones."