I have a wired connection. I guess i should have mentioned that I am currently living at university and am in a dorm room. That may explain the latency in the test
It likely does , tell them all to get off the internet you want to play swtor
that first hop being 500ms at the time you ran the tracert is in the university for certain.
Edit - have a talk to the school network administrators they will know if 500ms is normal or not