Even though CS=Counter-Strike, I completely agree with the fact that though I, too, love this game, the issues it has are gigantic. Just a month ago I typoed some security questions and my whole account was locked, and fortunately, all I had to do was call from Finland to the US, since "In order to better protect your account, all Billing, Subscription and Account Security issues are dealt with via our Customer Service telephone support." I find this quite fetid, since the SWTOR guys are running a global thing. I guess I'm fortunate to be able to speak fluent English...
Ah, sorry... Never played that game, so for me CS always stood for Customer Support or Customer Service.
Ouch, sorry to hear that.
Luckily I haven't had that issue, my own experience with Customer Service has been through tickets, and what I have read here how people have been jerked around for 40+min just to get disconnected and having to do it all over again, and from what friends are telling.