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01.23.2013 , 02:56 PM |
Press Windows Key + R, enter ‘cmd’ and press Enter. In the command window, please type in the following command:
tracert xxx.xxx.xx.xxx > C:\tracert.txt
Please replace ‘xxx.xxx.xx.xx’ by the relevant server IP. A file ‘tracert.txt’ will be created on your local drive C:, which will contain the trace route information.
If you play on an East Coast server: 126.96.36.199
If you play on a West Coast server: 188.8.131.52
If you play on a European server: 184.108.40.206
If you play on an Asia Pacific server: 220.127.116.11
In order to get the pathping information from your connection, in the same command window, please type in the following command:
pathping -n xxx.xxx.xx.xxx > C:\pathping.txt
Paste that information below using the Spoiler or Code Tags.
Thanks for your patience.
Bronholz | BioWare Customer Service – Forum Support